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eVoice - Phone Systems

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  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

eVoice is a cloud-based, end-to-end business phone system founded in 2000. The solution is powered by j2 Global, a leading cloud-based unified communication services provider. With eVoice it is possible to choose either a toll-free number or a local business number: incoming calls are greeted with a professional recorded message, and then routed as required.

 Solution Features

  • Virtual Voicemail: With eVoice, it is no longer necessary to login and check your business voicemail. eVoice records all voicemails, converts them into audio files and emails them to you.
  • Call Forwarding:  Business calls can be routed to any number at any point in time. Rules can be created for different routing options and can be modified as needed. For example, calls can be routed to specific co-workers at certain times, business calls can be forwarded automatically to a mobile phone, or you can create any other forwarding sequence.
  • Toll-Free Number: Customers can choose a toll-free business number, regardless of the industry. eVoice also offers toll-free vanity numbers.
  • Auto-Receptionist: eVoice’s professional auto receptionist feature greets callers professionally. Depending on the caller requirement, the call is routed to the right department or contact. There is no additional infrastructure requirement for setting up auto receptionist. The solution can be integrated easily with the existing phone lines, and a mobile version is available. Calls can be screened, voicemails transcribed, or callers put on hold with music.
  • Auto-Attendant: This feature ensures that callers are greeted professionally and properly routed. It provides a big company image to even small businesses.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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