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Digium Switchvox Phone Systems Software

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  • Company Size: S M L
  • Features:
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Digium offers one of the most popular telephony platforms--Switchvox. Switchvox is available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations.

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Details

Digium offers one of the most popular telephony platforms--Switchvox. Switchvox is available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations.

All Switchvox users have complete access to the system features. Users can leverage unified communication and have access to multiple features such as click to call, presence, instant messaging and many others. The Switchvox Mobile app grants employees access to PBX features through mobile devices. The solution is particularly useful for contact centers, as it offers call queuing, Interactive Voice Response, and other similar features.

In addition, Digium provides an SIP trunking facility for businesses that need to connect calls using the traditional phone network. It also allows businesses to utilize third-party SIP trunks along with Switchvox.

Solution Features

  • Calling: Switchvox offers all the basic features usually available in any modern phone solution. It also provides access to additional call features, such as call routing, auto attendant, hold, call parking, conferencing, etc.
  • Integrations: There are many applications that can be integrated with Switchvox, such as Google Maps and Salesforce, making it extensive and comprehensive. It is also possible to extend the solution and integrate with other applications through the Extend API.
  • Switchboard: The Switchvox Switchboard is a robust web-based tool aimed at improving user productivity. It offers many innovative features such as click to call, instant messaging, drag-and-drop transfer, manage presence, etc.
  • Switchvox Mobility: It is no longer necessary to be at the desk to take calls. Employees can be available from remote locations and perform their activities easily.
  • Customer Service Tools: The solution has many unique features designed to improve the customer calling experience, including call queues, call recording and IVRs.
  • Reporting: Digium’s reporting solution provides detailed activity logs that can be viewed in different formats such as graphs, charts, etc.

The solution greatly improves productivity and is easy to use because of its intuitive GUI.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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