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Charter Spectrum Enterprise - Phone Systems

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Details

Spectrum Enterprise: A Unified Communications solution that provides seamless communications

Spectrum Enterprise can be a great option for any growing business that deals with a high-volume of inbound and outbound calls.  While Spectrum follows a different approach with their all-inclusive fee structures, this is beneficial to a business that is looking to scale without sacrificing features and benefits with their phone systems during continued growth. Reduced pricing for each additional line makes Spectrum a scalable VoIP solution that maintains the same features for all users.

Spectrum Enterprise gives your business the tools needed to stay connected and communicate across any channel of your choosing with their Unified Communications (UC) services and features. Your teams can stay connected no matter where they're located and can expect a seamless experience when using Spectrum Enterprise UC. The robust features offered are available across various devices as well, which supports remote work or travel with ease.

Unified Communications Omnichannel from Spectrum Enterprise offers tools and features like:

Webchat

Web callback

Email

Twitter

Hosted Calls

And More...

Your customers can connect with your business using their preferred communication method and your teams can easily manage all communications in a singular system.

Features

Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Types Offered
  • VoIP
  • PBX
  • Mobile VoIP
Installation Options
  • Self-Installation
  • Professional Installation
  • Instant Setup
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
  • Custom Prompts
  • Wallboard
  • Warm Transfer
  • ACD Queues (Standard - $19.99)
  • ACD Queues (Pro - $99.99)
Team Collaboration Features
  • Conference Calling
  • Messaging
  • Audio Conferencing
  • HD Video Conferencing
  • Unlimited Storage
  • Screen Sharing
  • Desktop Sharing
  • Document Sharing
  • Dial-In
  • Video Conferencing
  • E-Signatures
  • Audio Conferencing (Add-On)
  • On Net Conference Suite - Video Conferencing ($19.95)
  • Sayso Website Chat - Voice & Video Conferencing (Starter - $
  • On Net Conference Suite - Video Conferencing ($19.95 - $50.0
  • Chat/Instant Messaging
Core VoIP Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
  • screen sharing
  • File Sharing
  • Custom Logo
  • Inbuilt Failover
  • Custom SMTP server
  • Custom FQDN
  • Session Border Controller
  • Codec Support
  • Bridge
  • VoIP Gateway
  • VPN (Virtual Private Network)
  • Speed Dial
  • Directory
  • SIP Trunking
  • E911
  • Device Status Alerts
  • Hot Desking
  • Intra-Site Dialing
  • Admin Portal
  • Multi-Site Management and Administration
  • Plug & Play
  • Auto-Attendant
  • Operator
  • Phone Rentals
  • Secure Voice
  • Paging
  • HD Voice
  • VoIP Fax
  • SMS
  • Voicemail-to-Email
  • Voicemail-to-Text
  • Visual Voicemail
  • Multi-Line Support
  • Import/Export Extensions via CSV
  • Extensions
  • Softphones
  • Unlimited Calling Plans
  • Toll-Free Minutes
  • International Toll-Free Numbers
  • Toll-Free Numbers
  • Business Phones
  • Mobile App
  • Sound Manager
  • One number
  • International extensions
  • Local DID
  • Dual Network Connection
  • Centralized Management and Administration
  • Standard Calling Plans
  • Extended Calling Area
  • Local Numbers
  • International Numbers
  • Ring Groups (limit 25)
  • Ring Groups (limit 3)
  • 18 Toll-Free Numbers
  • 12 Toll-Free Numbers
  • 6 Toll-Free Numbers
  • 2 Call Paths
  • 2 Phone Numbers
  • 3 Toll-Free Numbers
  • 2 Toll-Free Numbers
  • 1 Toll-Free Number
  • SMS (limit 20,000)
  • SMS (limit 10,000)
  • SMS (limit 5,000)
  • 5 Phone Numbers
  • 3 Phone Numbers
  • 1 Phone Number
  • Unlimited Extensions
  • 6 Extensions
  • 3 Extensions
  • Video Conferencing (limit 250 participants)
  • Video Conferencing (limit 100 participants)
  • Video Conferencing (limit 25 participants)
  • Audio Conferencing (limit 40 participants)
  • 20 Users
  • Desktop Sharing (limit 100 participants)
  • Desktop Sharing (limit 25 participants)
  • Desktop Sharing (limit 4 participants)
  • Video Conferencing (limit 24 participants)
  • Video Conferencing (limit 12 participants)
  • Video Conferencing (limit 8 participants)
  • Audio Conferencing (limit 100 participants)
  • Audio Conferencing (limit 25 participants)
  • Audio Conferencing (limit 8 participants)
  • Toll-Free Minutes (10,000)
  • Toll-Free Minutes (2,500)
  • Toll-Free Minutes (1,000)
  • Toll-Free Minutes (100)
  • Video Conferencing (limit 200 participants)
  • Video Conferencing (limit 100 participants)
  • Multi-Level Auto Attendant
  • Ring Groups (Unlimited)
  • 1 Local or Toll-Free Number
  • Unlimited Text Messages (SMS)
  • 3000 Text Messages (SMS)
  • 2000 Text Messages (SMS)
  • 500 Monthly Minutes
  • 300 Monthly Minutes
  • Premium Message/Music On Hold
  • Video Conferencing (1 Host)
  • Voicemail Transcription (Add-On)
  • Fax (Add-On)
  • New Number ($7.00/Number - One-Time Fee)
  • Virtual Phone Number ($2.00/Number)
  • E911 ($1.80/User)
  • Inbound Toll-Free (3.9¢ per minute)
  • International Calls (Variable Pricing)
  • Bridge ($1.95 + 0.5¢/min)
  • Polycom Phones - Business Phones (Included)
  • Busy Lamp Field (Included)
  • Voicemail-to-Email (Unlimited)
  • Voicemail (Unlimited)
  • Ring Groups (Unlimited)
  • Directory (Unlimited)
  • Call Park (Unlimited)
  • Auto-Attendant (Unlimited)
  • Paging (Unlimited)
  • Polycom Phones - Business Phones (Not Included)
  • Message/Music On Hold - Basic - ($19.95 to upgrade)
  • Busy Lamp Field - Not included ($19.95 to enable)
  • Voicemail + Voicemail-to-Email - 5 included ($2.00/each add’
  • Standard Calling Plans (2.9¢/min)
  • Ring Groups - 3 included ($14.95/each add’l)
  • Directory - 1 included ($9.95/each add’l)
  • Call Park - 0 included ($14.95/each add’l)
  • Auto-Attendant - 3 included ($19.95/each add’l)
  • Paging - 1 included ($4.95/each add’l)
  • Localized Caller ID
  • Multilingual
  • Switchboard
  • 2000 Monthly Minutes per User
  • One Inbound Number per User
  • Outbound Calls from 1p/minute
  • Inbound Numbers from $4.99/month
  • Toll-Free Minutes ($0.03/minute)
  • Remote IP Phones
  • 9 Message/Music On Hold Options
  • Shared Auto Attendant
  • 9 - 32 Auto Attendants
  • Allworx - Business Phones
  • Business Phones - 1/User
  • Unlimited Local Minutes
  • Storage
  • 10 Phone Numbers
  • 15 Phone Numbers
  • Yealink Phones - Business Phones (Not Included)
  • Yealink Phones - Business Phones (Included)
  • 2 Free Bridges
  • Unlimited Long Distance Minutes
  • 2 Phone Numbers (Additional: $1/Month)
  • Send to Voicemail
  • SNMP Monitoring
  • Toll-Free Minutes ($0.030/min for annual and $0.035/min for
  • Local Minutes ($0.026/min for annual and $0.030/min for mont
  • 5 users minimum
  • Toll-Free Minutes ($0.019/min)
  • Business Phone Rental
Call Management and Administration Features
  • Answering Rules
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
  • Interactive Dashboard
  • SLA Alerting
  • Live Chat
  • Click-to-Video Call
  • Click-to-Call
  • Archiving
  • Backup & Restore
  • Role-based Access Control
  • User Groups
  • Ring Groups
  • Busy Lamp Field
  • Overflow Call Queues
  • Call Queue
  • Call Takeover
  • Call Barge
  • Call Whisper
  • Call Monitor
  • Call Assign
  • Intercom
  • 3-Way Calling
  • Notifications
  • Shared Lines
  • Presence
  • Call Query
  • Call History
  • Intelligent Call Routing
  • Skill-Based Routing
  • Call Routing
  • Call Parking
  • Call Waiting
  • Do Not Disturb
  • Call Blocking
  • Call Logs
  • Call Flip
  • Call Hold
  • Caller ID
  • Call Transfers
  • Call Forwarding
  • Call Transcription
  • Call Recording
  • Call Back
  • Call catch
  • Voice Tagging
  • Bulk Number Porting
  • Selective Call Acceptance/Rejection
  • Speed Dial (100 Numbers)
  • 15-Way Calling
  • Privacy
  • Call Recording (Add-On)
  • Presence (Add-On)
  • Call Queue + Dashboard ($14.95/seat)
  • Local Number Porting ($15.00/Number - One-Time Fee)
  • Call Recording (Unlimited)
  • Call Recording - 1 included ($4.95/each add’l)
  • Desktop Alerts
  • Queue Alarm
  • Remote Call Control
  • Real-time Contact Sharing
  • 7 Presence Settings
  • SMS Alerts
  • 4 Role-Based Access Controls
  • Queue Call Back
  • Attach Status to Call Rules
  • Alerts
  • Call Pick-Up
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No
  • One-Time License With Unlimited Use
  • No Contract
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Mobile friendly?
  • Yes
  • No
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured
Reporting & Analytics
  • Historical Analytics
  • Real-Time Analytics
  • Device Status Reports
  • Quality-of-Service Reports
  • Call Queue Reports
  • Call Log Reports
  • Dashboard
  • Troubleshooting Reports
  • Export Reports to PDF/CSV
  • Export Reports
  • Schedule Reports
  • Remote Worker Reports

Pricing

Request a custom quote for your business

Get Pricing

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