CCG Telecom – AudioCodes - logo

CCG Telecom – AudioCodes Phone Systems Software

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  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

CCG Telecom has been helping enterprises of all sizes transition to Voice over IP for more than a decade. Since our inception in 2004, our focus on VoIP services extends from standard SIP enablement to Microsoft S4B/Lync deployments supplying communications and collaboration to global enterprise networks.

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Details

CCG Telecom has been helping enterprises of all sizes transition to Voice over IP for more than a decade. Since our inception in 2004, our focus on VoIP services extends from standard SIP enablement to Microsoft S4B/Lync deployments supplying communications and collaboration to global enterprise networks.

From Fortune 100 enterprises through the local emerging business, our customers realize the value and cost benefits of implementing VoIP. They invest in our services because our knowledgeable, dedicated sales and professional services staff are driven to provide the best VoIP enabled solutions. We are committed to your continued success from desktop to data center, before and after the sale.

Having established strategic partnerships with industry leading VoIP manufacturers, we carry a high level of competency in each of their respective product lines. As certified partners, we stand behind their products and our services, providing you with a high level of confidence during the transition from legacy voice communications to VoIP.

Unified Communications is the new phase in the VoIP transition. CCG Telecom has embraced Microsoft’s vision of Skype for Business enablement in the enterprise. Our involvement ranges from full deployment to ancillary support services that help maintain voice services during and after the transition.

Experience what the transition to VoIP services feels like in real-time. We operate a dedicated demonstration network that offers a firsthand experience from the comfort of your own office environment. Contact us today to make arrangements for your next step.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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