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CareCloud Concierge Medical Practice Management Software

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The CareCloud Revenue Cycle Management system is a cloud-based solution that is built with the specific aim of letting medical practices focus on their patients rather than on payments. The ideology behind the solution is to prevent any denials from occurring in the first place, rather than correcting them and re-submitting. This philosophy is evident in the CareCloud CollectiveIQ platform, which has a very large number of billing rules embedded in the solution to trap errors in claims before they leave the practice. This approach minimizes administrative costs and improves collections. 

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Details

The CareCloud Revenue Cycle Management system is a cloud-based solution that is built with the specific aim of letting medical practices focus on their patients rather than on payments. The ideology behind the solution is to prevent any denials from occurring in the first place, rather than correcting them and re-submitting. This philosophy is evident in the CareCloud CollectiveIQ platform, which has a very large number of billing rules embedded in the solution to trap errors in claims before they leave the practice. This approach minimizes administrative costs and improves collections. 

Details

CareCloud Concierge is a complete revenue management solution that lets medical practices get on with their primary tasks and leave the billing and claim management to experts. The solution works with real-time analytics and artificial intelligence to generate bills that are clean and have a very high probability of getting cleared the first time around. Being a cloud-based solution, CareCloud Concierge is kept updated with great regularity and reduces a large part of the administrative burden on the practice.

Every client practice gets a dedicated client manager who will work to ensure personalized service and advice to improve performance and profitability. The client manager is also a single point of contact for any query related to CareCloud or to any aspect of billing and claim management.

The billing staff at CareCloud are focused on just one aspect of your business – billing and claims management. They are experts at analyzing claims and why they could be denied. Working with the CareCloud CollectiveIQ intelligence platform, they catch errors in claims before the claim has left the practice. Correction at this stage costs the least and has the smallest impact on the time taken for a successful reimbursement.

Since CareCloud is totally cloud based, set up and installation is simplicity itself. There is no requirement to procure servers or any complex software. The solution runs in a data center and users only require a PC / laptop / tablet or smartphone that can connect to the Internet.   

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Targeted Users
  • Primary care (MDs, DOs)
  • Specialists (DC, OD, PT, PhD, LCSW, etc)
  • Small/private practices
  • Mid-sized to large practices
  • Inpatient care organizations (hospitals, etc)
  • Outpatient care providers
  • Single office
  • Multiple offices
  • Substance Abuse Agencies
  • Medicaid Waiver Providers
  • Medical Billing Centers
  • Outsourced Billing Services
Specialties
  • Allergy
  • Anesthesiology
  • Bariatric Surgery
  • Behavioral Health
  • Breast surgery
  • Cardiology
  • Chiropractic
  • Dentistry
  • Dermatology
  • Emergency medecine
  • Endocrinology
  • ENT
  • Family Medecine
  • Gastroenterology
  • General Surgery
  • Geriatrics
  • Hematology
  • Hospital
  • Infectious Disease
  • Internal Medecine
  • Long-Term Care
  • Nephrology
  • Neurology/Neurosurgery
  • Occupational Medecine
  • Oncology
  • Ophtalmology
  • Optometry
  • Orthopedics
  • Pathology
  • Pediatrics
  • Physical Therapy
  • Plastic Surgery
  • Podiatry
  • Psychiatry
  • Psychology
  • Pulmonology
  • Radiology
  • Rheumatology
  • Sleep Medecine
  • SurgiCenter
  • Urgent Care
  • Urology
  • Vascular Surgery
Integrated software suite
  • Stand-alone
  • EMR/EHR
  • Medical practice management
  • Medical billing
User Authentication
  • User authentification
  • Role-based access
  • Manage access permissions
Billing Features
  • Payment Reminders
  • Billing Estimates
  • Customizable Fee Schedules
  • Automatic Payment Posting
  • Batch-process Patient Billing
  • Assignment of Benefits (AOB)
  • Applied to Deductible (ATD)
  • Ambulatory Payment Classification (APC)
  • Explanation of Benefits (EOB)
  • Electronic Remittance Advice (ERAs)
  • Online Bill Payment
  • Credit Card Processing
  • Collection Letters
  • EDI Rules Manager
Medical Billing Codes
  • ICD-9
  • ICD-10
  • CPT Codes
  • CPT-4
  • CPT Modifiers
  • CDT Codes (dental)
  • NDC Drug Codes
  • DRG Medicare Codes
  • Taxonomy Codes
  • Medical Diagnostic Codes
  • HCPCS Codes
  • Evaluation Codes
  • IFC Codes
  • DSM-IV Codes
  • ASA Codes
  • Automatic Codes Updates
  • Automatic Payer Rules Updates
Scheduling Features
  • Online Patient Scheduling
  • Physician Scheduling
  • Staff Scheduling
  • On-Call Scheduling
  • Facility Scheduling
  • Drag & Drop Scheduling
  • Multi-Resource Scheduling
  • Appointment Management
  • No-Show Tracking
  • Recurring Appointments
  • Appointment Reminders
  • Intelligent Waitlists
  • Check-In & Checkout
  • Notes
Document Management
  • Medical Record Management
  • Patient Statements
  • Patient Invoices
  • Lab Reports
  • Consultation Report Integration
  • EHR/EMR Integration
Patient Management Features
  • Patient Portal
  • e-Prescribing and Refills
  • Lab Orders & Results
  • Patient Medical History
  • Drug Interaction and Allergies
  • Insurance Information Details
  • Coverage Verification
  • Patient Payment History
Claim Management Features
  • Insurance Eligibility Verification
  • Claim Scrubbing
  • Claim Processing
  • Batch Claim Processing
  • Integrated Claims Correction
  • Electronic Claim Submission
  • Paper Claim Submission
  • Preferred Clearinghouse
  • Claim Follow-up
  • Claim Status Tracking
  • Denied Claims Management
  • Collection Agency Reporting
Reporting
  • Financial Reports
  • Payments Reporting
  • A/R Reports
  • Revenue Reports
  • Payer Performance Reports
  • First-Pass Resolution Rate Report
Deployment
  • Web-based
  • Installed (on-premise)
Supported Devices
  • Desktop
  • Mobile
  • Tablet
  • iPad
  • Touchscreens
Certifications
  • Meaningful Use Certified
  • ONC-ATCB
  • CCHIT
  • EHNAC Accredited
  • Microsoft Gold Certification
  • Surescripts Certification
  • None
HIPAA Compliance
  • Yes
  • No
  • In process
System Compliance
  • Office of Inspector General (OIG) Compliance
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars

Pricing

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