Top Vision Help Desk Features

What are the Best Vision Help Desk Features?

Helpdesk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management

Remote Support Features

Screen Sharing

Supported Channels

Voice
Chat/IM
Email
Social Media

Accounting Features

Invoicing & Billing

Document Management

File Sharing
File Transfers
File Attachments
Contract Lifecycle Management

Portal Types

Customer/Client Portal

Task Management

Create Tasks
Assign Tasks

Collaboration Tools

Team Calendar
Notes
Gamification

Reminders/Alerts

Email Alerts
Task Notifications

Workflow Automation

Task Automation
Ticket Automation
Billing Automation

Language & Speech

Multilingual Interface

Customizable Items

Custom Fields
Custom Templates
Custom Branding

Reporting & Analytics

Time Tracking
Status Tracking
Expense Tracking
Dashboard
Admin Reports
Agent Analytics
Case/Ticket Analytics
Impact Analysis
Task Tracking

Data Management

Database Maintenance

Systems/Administrative

Storage
Agent Console
Agent Management
Administrator Console
Administrator Management
Centralized Console

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Multi-Factor Authentication (MFA)

Password Management

Password Strength Check

Cybersecurity Features

Encryption
IP Black/White List

Integration Options

APIs

Third-Party Integrations

Facebook
Twitter

Compliance Accreditations

ISO
GDPR
PinkVERIFY

Course Management

Course Library

After-Sales Service

Forum
Product Guide/Manual

Vision Help Desk Top Features Related Review

Max F

Reviewed on 13 September 2022

One of the Best HelpDesk Software Vision helpdesk

We are using vision helpdesk for more than 12 years excellent and super simple helpdesk software helps us easily managed email tickets as well as chat in one single software.

Pros

Easy to use, customization is simple with our other web hosting tools.

Cons

Perfect for us.

View All Vision Help Desk Reviews

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