Wheelhouse Score
4.36/5
Excellent
Rating
4.00/5
Above Average
Features
4.61/5
Excellent
Pricing
Economy

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade sy...

Overview

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade systems that enable agents and IT professionals to assist customers, clients, and employees with efficiency and speed.

Vision Help Desk also provides satellite Help Desk options that give you the control to manage multiple departments or businesses through a centralized system and tool set that can be customized to exactly what you need for your business support initiatives, whether they're focused in customers, IT support, or both.

Packages

Starter Help Desk

Default
  • Help Desk Features
    • Dashboards
    • Incident Management
    • Ticketing
    • Internal Notes
    • Advanced Search
    • Custom Request Templates
    • Custom Actions
    • Custom Ticket Visibility
    • Email Notifications
    • Email-to-Ticket
    • Forms and Surveys
    • Multi-Site Support
    • Knowledge Base
    • Access Management
    • Role-Based Access
    • Tech Auto-Assign
    • SLA Management
    • Multi Language
    • Customer Portal & Forum
    • Analytics
    • Multifactor Authentication
    • IP-Based Staff Login
    • Defined Password Strength
    • Encrypted Passwords
  • Service Terms Offered
    • Customizable Plans
  • Support Features
    • Email Support

Pro Help Desk

Best Value
  • Help Desk Features
    • Dashboards
    • Incident Management
    • Ticketing
    • Internal Notes
    • Advanced Search
    • Custom Request Templates
    • Custom Actions
    • Custom Ticket Visibility
    • Email Notifications
    • Email-to-Ticket
    • Forms and Surveys
    • Multi-Site Support
    • Knowledge Base
    • Access Management
    • Role-Based Access
    • Tech Auto-Assign
    • SLA Management
    • Multi Language
    • Customer Portal & Forum
    • Analytics
    • Multifactor Authentication
    • IP-Based Staff Login
    • Defined Password Strength
    • Encrypted Passwords
    • Ticket Lifecycles
    • Time Tracking
    • Time Rules
    • Problem Lifecycle
    • Data Archiving
    • Live Chat
    • Call Center Support
    • Community Forums
    • Ticket Billing
    • Gamification
    • Sub Task Management
    • Restful API
    • Help Desk Mobile Apps
  • Service Terms Offered
    • Customizable Plans
  • Support Features
    • Email Support
  • Help Desk Integrations
    • Social Networks

Satellite Help Desk

Best Value
  • Help Desk Features
    • Dashboards
    • Incident Management
    • Ticketing
    • Internal Notes
    • Advanced Search
    • Custom Request Templates
    • Custom Actions
    • Custom Ticket Visibility
    • Email Notifications
    • Email-to-Ticket
    • Forms and Surveys
    • Multi-Site Support
    • Knowledge Base
    • Access Management
    • Role-Based Access
    • Tech Auto-Assign
    • SLA Management
    • Multi Language
    • Customer Portal & Forum
    • Analytics
    • Multifactor Authentication
    • IP-Based Staff Login
    • Defined Password Strength
    • Encrypted Passwords
    • Ticket Lifecycles
    • Time Tracking
    • Time Rules
    • Problem Lifecycle
    • Data Archiving
    • Live Chat
    • Call Center Support
    • Community Forums
    • Ticket Billing
    • Gamification
    • Sub Task Management
    • Restful API
    • Help Desk Mobile Apps
    • Advanced Analytics
  • Service Terms Offered
    • Customizable Plans
  • Support Features
    • Email Support
  • Help Desk Integrations
    • Social Networks

Pro Service Desk

Best Value
  • Help Desk Features
    • Dashboards
    • Incident Management
    • Ticketing
    • Internal Notes
    • Advanced Search
    • Custom Request Templates
    • Custom Actions
    • Custom Ticket Visibility
    • Email Notifications
    • Email-to-Ticket
    • Forms and Surveys
    • Multi-Site Support
    • Knowledge Base
    • Access Management
    • Role-Based Access
    • Tech Auto-Assign
    • SLA Management
    • Multi Language
    • Customer Portal & Forum
    • Analytics
    • Multifactor Authentication
    • IP-Based Staff Login
    • Defined Password Strength
    • Encrypted Passwords
    • Ticket Lifecycles
    • Time Tracking
    • Time Rules
    • Problem Lifecycle
    • Data Archiving
    • Live Chat
    • Call Center Support
    • Community Forums
    • Ticket Billing
    • Gamification
    • Sub Task Management
    • Restful API
    • Help Desk Mobile Apps
    • Advanced Analytics
    • Service Catalog
    • Contract Management
    • Financial Management
  • Service Terms Offered
    • Customizable Plans
  • Support Features
    • Email Support
  • Help Desk Integrations
    • Social Networks

Enterprise Service Desk

Best Value
  • Help Desk Features
    • Dashboards
    • Incident Management
    • Ticketing
    • Internal Notes
    • Advanced Search
    • Custom Request Templates
    • Custom Actions
    • Custom Ticket Visibility
    • Email Notifications
    • Email-to-Ticket
    • Forms and Surveys
    • Multi-Site Support
    • Knowledge Base
    • Access Management
    • Role-Based Access
    • Tech Auto-Assign
    • SLA Management
    • Multi Language
    • Customer Portal & Forum
    • Analytics
    • Multifactor Authentication
    • IP-Based Staff Login
    • Defined Password Strength
    • Encrypted Passwords
    • Ticket Lifecycles
    • Time Tracking
    • Time Rules
    • Problem Lifecycle
    • Data Archiving
    • Live Chat
    • Call Center Support
    • Community Forums
    • Ticket Billing
    • Gamification
    • Sub Task Management
    • Restful API
    • Help Desk Mobile Apps
    • Advanced Analytics
    • Service Catalog
    • Contract Management
    • Financial Management
    • Problem Management
    • Change Management
    • IT Release Management
  • Service Terms Offered
    • Customizable Plans
  • Support Features
    • Email Support
  • Help Desk Integrations
    • Social Networks

Media

Pricing

Request a custom quote for your business

Recommended Articles

The Benefits of Using a Companywide Support Ticket System

In today's fierce business competition, customer support tickets aren't meant for just, well, customer support. We elaborate why.
Loading Reviews..