Wheelhouse Score
2.85/5
Above Average
Rating
3.50/5
Above Average
Features
2.06/5
Average
Pricing
Lower-Cost

ServiceWise provides customizable tools that can be used to run and manage an internal helpdesk and also offers features and capabilities that support internal helpdesk and IT Service Management (ITSM) solutions.

Overview

ServiceWise provides customizable tools that can be used to run and manage an internal helpdesk and also offers features and capabilities that support internal helpdesk and IT Service Management (ITSM) solutions.

Whether your company is an SMB or a large enterprise, ServiceWise gives you the ability to build automations into your IT service with features like:

  • Customizable workflows
  • Email notifications
  • Process management
  • Advanced search
  • Knowledgebase
  • And more…

ServiceWise can be scaled alongside your business needs and growth plans and provide everything needed to manage problems, changes, and configurations.

Packages

Professional

Default
  • Help Desk Features
    • Analytics
    • Dashboards
    • Time Tracking
    • Workflow Process Management
    • Sub Task Management
    • Escalation
    • Email Notifications
    • SLA Management
    • Self-Service Portal
    • Ticketing

Enterprise

Best Value
  • Help Desk Features
    • Analytics
    • Dashboards
    • Time Tracking
    • Workflow Process Management
    • Sub Task Management
    • Escalation
    • Email Notifications
    • SLA Management
    • Self-Service Portal
    • Ticketing
    • CTI Integration
    • Forms and Surveys
    • Advanced Search
    • Product Catalog
    • Project Plans
    • Asset Management
    • Subproject Support
  • Support Features
    • Telephone Support
    • Email Support
    • Webinars
  • Service Terms Offered
    • Customizable Plans

Media

Pricing

Request a custom quote for your business

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