Wheelhouse Score
3.60/5
Above Average
Rating
4.76/5
Excellent
Features
3.04/5
Above Average
Pricing
Lower-Cost

LiveAgent provides a robust collection of Helpdesk features and functionalities that help your agents provide stellar care while working more efficiently with a centralized system and automations designed for a smooth experience all around. With LiveAgent, you can connect with your customers where t...

Overview

LiveAgent provides a robust collection of Helpdesk features and functionalities that help your agents provide stellar care while working more efficiently with a centralized system and automations designed for a smooth experience all around. With LiveAgent, you can connect with your customers where they prefer to obtain support, from email and phone to social media and website chat.

LiveAgent offers a combination of tools such as live chat, ticketing, automations, and more to guarantee a great customer experience while resolving queries and issues with more expediency.

Packages

Free

Default
  • Help Desk Features
    • Ticketing
    • Self-Service Portal
  • Support Features
    • Telephone Support
    • Email Support
    • Webinars
    • Knowledge Base

Ticket

Best Value
  • Help Desk Features
    • Ticketing
    • Advanced Analytics
    • Customer Portal & Forum
    • Custom Actions
    • Business Rules
    • Rules
    • Time Rules
    • White Glove Setup
  • Help Desk Integrations
    • Service Desk APIs
  • Support Features
    • Email Support
    • Telephone Support
    • Online Chat
    • Webinars

Ticket + Chat

Best Value
  • Help Desk Features
    • Ticketing
    • Advanced Analytics
    • Customer Portal & Forum
    • Custom Actions
    • Business Rules
    • Rules
    • Time Rules
    • White Glove Setup
    • Feedback Management
    • Real-Time Visitor Monitor
    • Proactive Chat Invitations
    • Analytics
    • Dashboards
    • Time Tracking
    • Audit Log
    • Chat Satisfaction Surveys
    • Live Chat
  • Help Desk Integrations
    • Service Desk APIs
    • Social Networks
  • Support Features
    • Email Support
    • Telephone Support
    • Online Chat
    • Webinars

All-Inclusive

Best Value
  • Help Desk Features
    • Ticketing
    • Advanced Analytics
    • Customer Portal & Forum
    • Custom Actions
    • Business Rules
    • Rules
    • Time Rules
    • White Glove Setup
    • Feedback Management
    • Real-Time Visitor Monitor
    • Proactive Chat Invitations
    • Analytics
    • Dashboards
    • Time Tracking
    • Audit Log
    • Chat Satisfaction Surveys
    • Live Chat
    • Call Center Support
    • Video Calling
    • Call Routing & Transfers
    • Unlimited Call Recordings
    • IVR
    • Hardware IP Phone
  • Help Desk Integrations
    • Service Desk APIs
    • Social Networks
  • Support Features
    • Email Support
    • Telephone Support
    • Online Chat
    • Webinars

Media

Pricing

Request a custom quote for your business

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