Did you know that 67% of online consumers have used social media for customer service purposes?
Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand.
You can’t afford to overlook this if you want to retain customers and keep your churn rate low. Our new social customer service guide will help you implement an effective strategy that will keep your customers happy and coming back for more.