At SugarCRM, we enable companies to build extraordinary customer relationships by delivering the most innovative products and services to understand and engage with customers.
Unlike traditional CRM solutions that focus on management and reporting, at SugarCRM, we put the individual user at the center of our CRM solution:
We’re eliminating the drudgery of endless data entry, with a CRM that’s intuitive, customizable and easy to use.
We enable people to do their job better by giving them the right information, when they need it, before they even ask.
And we power individual-to-individual “i2i” connections between employees and customers, orchestrating complex interactions across the organization over the entire customer journey.
By utilizing mandatory rules set by the admin, Sugar allows for effective control over the sales team, ensuring consistency in naming conventions and provided information. This centralized control mechanism has been a key benefit in maintaining order and consistency.
It falls short when it comes to flexibility and adaptability for broader uses. The challenges faced during the upgrade highlight the need for smoother transitions and better compatibility with existing setups.
The Average Wheelhouse score for the CRM category is 7.8
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