What CRM is all about? It is about acquiring and retaining customers, improving customer loyalty and customer understanding, and implementing customer-focused strategies.
SAP is a company that is truly focused on customers driven growth, and helps businesses to maintain competitive agility and attain operational excellence. SAP has introduced “CRM without compromise.” The company, having listened to the needs of clients, offers a system that guarantees easy, rapid adoption by users, high user productivity, rapid deployment, and easy operation.
When considering SAP CRM, you should look into applications like:
- Simple, powerful interface- Experience a single, powerful Web-based user interface, providing extensive capabilities uniquely tailored for different and distinct business users.
- Flexible- Choose the right CRM solution for the right situation with a flexible deployment model that offers models of on-premise, on-demand and hybrid.
- Full power- The customer is always well served with exceptional and consistent features that cover all channels across marketing, sales and service, embedded analytics, comprehensive processes and procedures specific to the sector, on the proven SAP NetWeaver platform.
- CRM on-demand- SAP offers CRM on-demand, which is easy to use with web access and available on a subscription basis. With this solution, organizations can instantly improve sales, service and marketing. And you can still keep strategic options open, without compromising with regard to cost-effectiveness or user adoption.
The solution also allows you to coordinate the actions of all the structural units of the company, customer relationship management (sales, marketing, service and support), and the operation of various channels of communication: personal meeting, phone, Internet.
SAP CRM has helped the best-run companies in more than 25 industries engineer laudable relationships with their customers by understanding client needs, improving efficiency, streamlining critical business processes and quickly adapting to changing business needs and customer feedback.