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SAP CRM Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

What CRM is all about? It is about acquiring and retaining customers, improving customer loyalty and customer understanding, and implementing customer-focused strategies.

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Details

What CRM is all about? It is about acquiring and retaining customers, improving customer loyalty and customer understanding, and implementing customer-focused strategies.

SAP is a company that is truly focused on customers driven growth, and helps businesses to maintain competitive agility and attain operational excellence. SAP has introduced “CRM without compromise.” The company, having listened to the needs of clients, offers a system that guarantees easy, rapid adoption by users, high user productivity, rapid deployment, and easy operation.

When considering SAP CRM, you should look into applications like:

  • Simple, powerful interface- Experience a single, powerful Web-based user interface, providing extensive capabilities uniquely tailored for different and distinct business users.
  • Flexible- Choose the right CRM solution for the right situation with a flexible deployment model that offers models of on-premise, on-demand and hybrid.
  • Full power- The customer is always well served with exceptional and consistent  features that cover all channels across marketing, sales and service, embedded analytics, comprehensive processes and procedures specific to the sector, on the proven SAP NetWeaver platform.
  • CRM on-demand- SAP offers CRM on-demand, which is easy to use with web access and available on a subscription basis. With this solution, organizations can instantly improve sales, service and marketing. And you can still keep strategic options open, without compromising with regard to cost-effectiveness or user adoption.

The solution also allows you to coordinate the actions of all the structural units of the company, customer relationship management (sales, marketing, service and support), and the operation of various channels of communication: personal meeting, phone, Internet.

SAP CRM has helped the best-run companies in more than 25 industries engineer laudable relationships with their customers by understanding client needs, improving efficiency, streamlining critical business processes and quickly adapting to changing business needs and customer feedback.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

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