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SAP - CRM

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  • Company Size:SML
  • Features:
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Details

What CRM is all about? It is about acquiring and retaining customers, improving customer loyalty and customer understanding, and implementing customer-focused strategies.

SAP is a company that is truly focused on customers driven growth, and helps businesses to maintain competitive agility and attain operational excellence. SAP has introduced “CRM without compromise.” The company, having listened to the needs of clients, offers a system that guarantees easy, rapid adoption by users, high user productivity, rapid deployment, and easy operation.

When considering SAP CRM, you should look into applications like:

  • Simple, powerful interface- Experience a single, powerful Web-based user interface, providing extensive capabilities uniquely tailored for different and distinct business users.
  • Flexible- Choose the right CRM solution for the right situation with a flexible deployment model that offers models of on-premise, on-demand and hybrid.
  • Full power- The customer is always well served with exceptional and consistent  features that cover all channels across marketing, sales and service, embedded analytics, comprehensive processes and procedures specific to the sector, on the proven SAP NetWeaver platform.
  • CRM on-demand- SAP offers CRM on-demand, which is easy to use with web access and available on a subscription basis. With this solution, organizations can instantly improve sales, service and marketing. And you can still keep strategic options open, without compromising with regard to cost-effectiveness or user adoption.

The solution also allows you to coordinate the actions of all the structural units of the company, customer relationship management (sales, marketing, service and support), and the operation of various channels of communication: personal meeting, phone, Internet.

SAP CRM has helped the best-run companies in more than 25 industries engineer laudable relationships with their customers by understanding client needs, improving efficiency, streamlining critical business processes and quickly adapting to changing business needs and customer feedback.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
Features
  • Mobile App
  • Dialer Integration
  • Invoicing
  • Email Marketing
  • Marketing Automation
  • Analytics
  • Knowledge Database
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Installation Options
  • Self-Installation
  • Professional Installation
  • Instant Setup
Service Level Agreement
  • Yes
  • No
  • One-Time License With Unlimited Use
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
  • Filters
  • Call Log
  • API
  • Task Management
Marketing Automation
  • Email Marketing
  • Competitor Tracking
  • Campaign Management
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Social Activity Automation
  • Shopping Cart Abandonment
  • Conversion Tracking
  • Link Tracking
  • Pipeline Management
  • Sales Pipeline
  • Custom Dashboards
  • Built-In Dashboards
  • Sales Forecasting
  • Charts
Customer Service Features
  • Email Management
  • Customer Portal/Account
  • Self-Service
  • Real Time Sharing
  • Chat/IM
  • Case Management
  • Knowledge Management
  • Escalation
  • Call Center Support
  • Custom Reports
  • Built-in Reports
  • Ticketing
  • Multiple Currencies
System / Management Features
  • Employee Tracking & Support Applications
  • Group Calendar
  • Performance Reviews
  • Employee Profiles
  • Knowledge base
  • Social CRM
  • Project Management
  • Event Management
  • Activity Tracking
  • Role-Based Permissions
  • Single Sign On
  • Lead Scoring
  • SMS
  • Notifications
  • Limit 10000 contacts
  • Limit 7500 contacts
  • Limit 5000 contacts
  • Limit 3000 contacts
  • Limit 1000 contacts
Integrations
  • Outlook
  • Constant Contact
  • GetResponse
  • Web Dialer
  • Facebook
  • Twitter
  • LinkedIn
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

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