PegaCRM-logo

PegaCRM - CRM

(5)
  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Details

Pegasystems is a leader in Customer Relationship Management (CRM) solutions that helps organizations enhance customer loyalty, generate new business, and improve productivity.

Pega also offers additional software solutions such as:

  • Business Process Management (BPM)
  • Customer Relationship Management
  • Management decisions
  • Case Management
  • Management business technology.

Pegasystems tailors solutions that are adapted to many professional sectors, such as - financial services, insurance, health, cmmunication and media, public sector, life sciences, transport, electronics, energy and services, tourism, industry, sales and others.

With traditional CRM solutions, companies need to create their content for each channel. Pega CPM allows companies to process a single customer experiance design and adapt across all channels. This enables organizations to realize a significant increase in their productivity, consistency and customer satisfaction.

The main features of the extended CRM solution:

  • Decision-making and analysis – Pega CRM can be used for decision-making and analysis as a company’s managers will have all the information they need to improve first-contact resolution rates and processing times.
  • Advanced social media skills – The system has advanced features that enable companies to process valuable customer service directly connect with social networks such as LinkedIn and Facebook.
  • Case Management-The CRM system enhances management with comprehensive dashboards with key performance indicators (KPI) monitoring and event processing.
  • Net Promoter Score (NPS) - Pega enables organizations to collect data from customers continuously and to use it to provide context for every future interaction. This enables companies to address the individual problems of customers proactively and create supporters for their brands.

Pega CPM breaks down traditional organizational and communication channel silos that previously were barriers to personalization, employee productivity and the automation of processes. Pega CPM connects people, processes and systems across the enterprise into a single, channel-independent solution.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

4 Ways to Use Your CRM During the Holiday Sales Season

Your CRM solution offers an invaluable collection of tools and features that you can leverage successfully in your bu...

5 Ways Your Sales Team Should be Using Your CRM

CRM solutions provide a vast array of tools and features that have become business necessities for managing contacts,...

What Should Your Small Business be Looking For in a CRM?

Customer Relationship Management (CRM) software solutions are a business must-have for creating an accurate, valuable...

6 CRM Trends to Embrace in 2019

As businesses aim to become more customer-centric, the field of CRM software has much to experiment with. What's in store for 2019? This article provides some valuable insights.

Is your CRM ‘Sales-Enabled’?

Think that CRM is only meant for logging in inquiries made by customers? Thanks to AI, software integration and a host of other new-age advancements - it's more than just that!

Top 10 Best Ways to Manage Your Leads

No matter the niche or size of your company, every growing business relies heavily upon a common mission—acquir...

The Pros and Cons of Open Source CRM

An important aspect of business growth is the ability to effectively track and prioritize your leads, relationships, ...

Mastering Mobile Connectivity: The 7 Best Apps

The world is becoming increasingly mobile, and businesses and organizations that intend to keep up with the competiti...

Social Media and CRM Integration

Customer Relationship Management (CRM) has always been an element of running a successful business, and it has always...

Dust off the Cobwebs: 8 Signs You Need a New CRM

Relationships are likely central to many of your company’s growth initiatives and goals, and with very valid an...

Your New and Improved Virtual Receptionist

The ability to scale your business successfully is often very closely correlated with how accessible you and your tea...

Before You Buy: Budgeting for Your New CRM Software

As your company grows and gains momentum in leads, you’ll inevitably lose the ability to effectively track and ...

Loading Reviews..