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Lithium - CRM

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Media

Details

Ready to upgrade your digital approach? Lithium is the leader among social platform CRMs. Its product has a holistic vision of providing its customers with a “Total Community”, including customers, prospects, influencers, employees and associates of the brand.

The platform does not have the tools of sales management, marketing and service. Instead, Lithium is designed to work in conjunction with traditional CRM systems (primarily with Salesforce).

With more than 100 million unique visits each month and 600 million online profiles measured by Klout, Lithium has a Web presence that is among the largest in the world.

Like other social CRM, Lithium monitors discussions concerning the company or its products in social networks, and then transfers them to the client's own community. For example, a message on Twitter is automatically converted to the new theme on the client display. Right from there, the employees (or other customers) can respond to this message.

Use the social conversations to accelerate your business by:

  • Developing Sales
  • Reducing the customer service cost
  • Developing brand preference
  • Increasing customer satisfaction
  • Boosting loyalty and retention
  • Co-creating new ideas

Companies can establish a personal relationship with its consumers with features such as:

  • Social Media Analytics: Evaluate and improve the performance of your programs on social channels by obtaining information on the state of the community, response times, conversations and contributors.
  • Social Media Management: Respond to conversations on social networks in seconds and direct consumers to your website where they can discover answers to their questions and make purchases.
  • Social Marketing: Increase conversion rates up to 25% by infusing notes and consumer reviews, rich media, agreed solutions and other user-generated content on your website.
  • Social Customer Support: Reduce customer service costs up to 10% by allowing users to answerthe questions of their peers on social networks.
  • Crowdsourcing ideas: By creating a virtual place where consumers offer new ideas and vote for the best, you can design more appealing products.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

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