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Lithium - CRM

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Ready to upgrade your digital approach? Lithium is the leader among social platform CRMs. Its product has a holistic vision of providing its customers with a “Total Community”, including customers, prospects, influencers, employees and associates of the brand.

The platform does not have the tools of sales management, marketing and service. Instead, Lithium is designed to work in conjunction with traditional CRM systems (primarily with Salesforce).

With more than 100 million unique visits each month and 600 million online profiles measured by Klout, Lithium has a Web presence that is among the largest in the world.

Like other social CRM, Lithium monitors discussions concerning the company or its products in social networks, and then transfers them to the client's own community. For example, a message on Twitter is automatically converted to the new theme on the client display. Right from there, the employees (or other customers) can respond to this message.

Use the social conversations to accelerate your business by:

  • Developing Sales
  • Reducing the customer service cost
  • Developing brand preference
  • Increasing customer satisfaction
  • Boosting loyalty and retention
  • Co-creating new ideas

Companies can establish a personal relationship with its consumers with features such as:

  • Social Media Analytics: Evaluate and improve the performance of your programs on social channels by obtaining information on the state of the community, response times, conversations and contributors.
  • Social Media Management: Respond to conversations on social networks in seconds and direct consumers to your website where they can discover answers to their questions and make purchases.
  • Social Marketing: Increase conversion rates up to 25% by infusing notes and consumer reviews, rich media, agreed solutions and other user-generated content on your website.
  • Social Customer Support: Reduce customer service costs up to 10% by allowing users to answerthe questions of their peers on social networks.
  • Crowdsourcing ideas: By creating a virtual place where consumers offer new ideas and vote for the best, you can design more appealing products.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
Features
  • Mobile App
  • Dialer Integration
  • Invoicing
  • Email Marketing
  • Marketing Automation
  • Analytics
  • Knowledge Database
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Installation Options
  • Self-Installation
  • Professional Installation
Service Level Agreement
  • Yes
  • No
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Email Marketing
  • Competitor Tracking
  • Campaign Management
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Social Activity Automation
  • Shopping Cart Abandonment
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Email Management
  • Customer Portal/Account
  • Self-Service
  • Real Time Sharing
  • Chat/IM
  • Case Management
  • Knowledge Management
  • Escalation
  • Call Center Support
  • Custom Reports
  • Built-in Reports
  • Ticketing
System / Management Features
  • Employee Tracking & Support Applications
  • Group Calendar
  • Performance Reviews
  • Employee Profiles
  • Knowledge base
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Outlook
  • Constant Contact
  • GetResponse
  • Web Dialer
  • Facebook
  • Twitter
  • LinkedIn

Pricing

Request a custom quote for your business

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