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GoldMine - CRM

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  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Goldmine CRM offers real-time access to the current processes of your sales and customer service teams. With Goldmine, you also have an instant insight into your customer data, which is crucial to the daily decisions of these teams and management.

Goldmine CRM provides customer information in one easy to reach place. Sales, service and marketing teams have a consistent view of data and facts about all areas of the organization. Users get contact list views as the system cements rapid navigation to detailed information about each customer.

The company offers CRM solutions in three versions:

  • GoldMine Premium Edition: Organize your sales and relationship management with this complete CRM solution.
  • GoldMine Enterprise Edition: For a complete integration with your existing business processes.
  • Goldmine SaaS: All the benefits of GoldMine Premium Edition along with all MS Office products.

GoldMine Premium Edition consolidates all customer information in a single repository, allowing your sales, marketing and support teams consistent access to all the information that each of your employees may need.

The system provides a convenient means of searching for any information field, and the versatile classification and grouping of your customers by any criteria of any complexity.

A brief overview of GoldMine:

  • Organization and management of the client base
  • Contact Management
  • Schedule Management
  • Sales Management
  • Reports
  • Marketing
  • Info Center
  • Mail, Letters and faxes, Templates
  • Distribution Center
  • Automation of business processes
  • Administrator Tools
  • Organization and management of the customer base

The Goldmine CRM Dashboard allows instant access to customer data. Dashboards allow users a quick look at relevant information. Moreover, CRM Outlook Integration supports for activity and e-mail management.

The tool makes the whole life cycle of a relationship clear, organized and accessible with a focus on productivity gains, higher customer satisfaction, revenue increases, cost efficiency, better analysis and effective management.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

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