Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system.
Thanks to its great adaptability, companies can customize the Freshsales sites with logos and other specific aspects of their business.
The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:
Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:
The product excels at capturing and storing customer records, streamlining this crucial aspect of our operations.
It's accessible even to those without prior experience, allowing for quick utilization.
The Average Wheelhouse score for the CRM category is 7.8
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