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Freshdesk CRM Software

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  • Features:
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Freshdesk is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system.

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Details

Freshdesk is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system.

Thanks to its great adaptability, companies can customize the Freshdesk sites with logos and other specific aspects of their business.

The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:

  • Tickets by email
  • Self-service Portal & Basic reconnaissances
  • Automation of business rules
  • Integrated satisfaction surveys
  • Custom domain mapping
  • Customizing the customer layout
  • Support via social networks, Twitter, Facebook
  • Synchronized Facebook Application
  • Integrated community forums
  • Time tracking tickets, basic and advanced reporting
  • Support multi-product, multi-lingual portals
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Customizable roles for agents, collision detection
  • Access to FreshThemes gallery

Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:

 

  • Integration with over 30 popular tools including Google Analytics, Salesforce, SurveyMonkey, Jira, Dropbox, Hangouts, etc.
  • Integration with time tracking and billing tools including Harvest, Screenr, Campaign Monitor, etc.

Freshdesk also includes several innovative features such as automation scenarios, the development of SLAs and availability schedules, categories of tickets and customizable email notifications. You can also synchronize your discussion with the ticketing system.

Freshdesk encourages agent interaction with the customer community portal, where customers can share ideas, ask questions and vote on ideas from other customers, validating new ideas and letting your customers participate in the product development process.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

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