Eptica Features 2021 - Wheelhouse

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Eptica

By Enghouse Systems Limited

Wheelhouse Score
2.11/5
Average
Rating
3.00/5
Above Average
Features
1.32/5
Average
Pricing
Mid-Range

The Digital Conversation solution from Eptica involves all aspects of your customer’s journey, so that all communication avenues are unified into one centralized platform. Monitor activities on a real-time basis, while creating unique engagement rules to address users with specific needs.

Packages
Features
Support Features
FAQs Section
Telephone Support
Email Support
24/7 Support
Online Chat
Salesforce Automation
Call Management
Contact Management
Customer Interactions
Lead Management
Opportunity Management
Sales Analytics
Marketing Automation
Email Marketing
Sales Pipeline
Custom Dashboards
Customer Service Features
Email Management
Customer Portal/Account
Self-Service
Chat/IM
Case Management
Knowledge Management
Call Center Support
Answer Suggestions
Interaction History
Phone to Co-Browsing
System/Management Features
Knowledge base
Social CRM
AI Features
Rules
Eptica Digital Conversation Solutions
28/28