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Creedenz - CRM

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  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Creedenz offers CXM, the next generation CRM solution. It is a solution intended for small businesses and service-based organizations that provides enterprise-level security and support.

The Creedenz CRM is designed to address the major shortcomings in most popular CRM solutions today. It is an affordable solution created to support unique sales workflow, without compromising the traditional CRM software. CXM comprises both a distinct experience for individual deals and universal capabilities availible across all channels and touch points between a customer and a supplier.

CXM is a complete CRM solution designed to optimize customer-facing business processes, such as marketing, sales force automation and customer support. CXM offers an open platform design that can be customized or mounted as per specific organizational requirements. The company's Adaptive Data Technology allows for a tailored experience across all business functions and on any devices.

The platform is available in several editions, including Simply CXM, Enterprise CXM, and Enterprise Unlimited, allowing you to tailor the deployment of the solutions to your business needs.

Some of the CXM Key Features include:

  • Sales Automation
  • Marketing Automation
  • Reporting & Analytics Automation
  • Customer Support Management
  • Security & Administration
  • Email Integration
  • Project Management
  • Financial Automation
  • Field Service Support
  • Concurrent License
  • Multiple Language & Currency support
  • True Custom Reports
  • Deploys on iPhone, Android, Windows or Tablets
  • Supports HIPPA, SOX, & PCI standards & regulatory requirements
  • Leverage Existing Infrastructure
  • Outlook integration for Windows and Mac
  • Email campaign with email metrics
  • Better customer service and customer retention

Also, the automation platform helps business to streamline the workflow and communication processes, which translates into a competitive advantage, recurring business and customer retention.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
Features
  • Mobile App
  • Dialer Integration
  • Invoicing
  • Email Marketing
  • Marketing Automation
  • Analytics
  • Knowledge Database
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Installation Options
  • Self-Installation
  • Professional Installation
  • Instant Setup
Service Level Agreement
  • Yes
  • No
  • One-Time License With Unlimited Use
  • No Contract
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
  • Filters
  • Call Log
  • API
  • Task Management
Marketing Automation
  • Email Marketing
  • Competitor Tracking
  • Campaign Management
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Social Activity Automation
  • Shopping Cart Abandonment
  • Conversion Tracking
  • Link Tracking
  • Pipeline Management
  • Sales Pipeline
  • Custom Dashboards
  • Built-In Dashboards
  • Sales Forecasting
  • Charts
Customer Service Features
  • Email Management
  • Customer Portal/Account
  • Self-Service
  • Real Time Sharing
  • Chat/IM
  • Case Management
  • Knowledge Management
  • Escalation
  • Call Center Support
  • Custom Reports
  • Built-in Reports
  • Ticketing
  • Multiple Currencies
System / Management Features
  • Employee Tracking & Support Applications
  • Group Calendar
  • Performance Reviews
  • Employee Profiles
  • Knowledge base
  • Social CRM
  • Project Management
  • Event Management
  • Activity Tracking
  • Role-Based Permissions
  • Single Sign On
  • Lead Scoring
  • SMS
  • Notifications
  • Limit 10000 contacts
  • Limit 7500 contacts
  • Limit 5000 contacts
  • Limit 3000 contacts
  • Limit 1000 contacts
Integrations
  • Outlook
  • Constant Contact
  • GetResponse
  • Web Dialer
  • Facebook
  • Twitter
  • LinkedIn
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

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