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Creedenz offers CXM, the next generation CRM solution. It is a solution intended for small businesses and service-based organizations that provides enterprise-level security and support.
The Creedenz CRM is designed to address the major shortcomings in most popular CRM solutions today. It is an affordable solution created to support unique sales workflow, without compromising the traditional CRM software. CXM comprises both a distinct experience for individual deals and universal capabilities availible across all channels and touch points between a customer and a supplier.
CXM is a complete CRM solution designed to optimize customer-facing business processes, such as marketing, sales force automation and customer support. CXM offers an open platform design that can be customized or mounted as per specific organizational requirements. The company's Adaptive Data Technology allows for a tailored experience across all business functions and on any devices.
The platform is available in several editions, including Simply CXM, Enterprise CXM, and Enterprise Unlimited, allowing you to tailor the deployment of the solutions to your business needs.
Some of the CXM Key Features include:
- Sales Automation
- Marketing Automation
- Reporting & Analytics Automation
- Customer Support Management
- Security & Administration
- Email Integration
- Project Management
- Financial Automation
- Field Service Support
- Concurrent License
- Multiple Language & Currency support
- True Custom Reports
- Deploys on iPhone, Android, Windows or Tablets
- Supports HIPPA, SOX, & PCI standards & regulatory requirements
- Leverage Existing Infrastructure
- Outlook integration for Windows and Mac
- Email campaign with email metrics
- Better customer service and customer retention
Also, the automation platform helps business to streamline the workflow and communication processes, which translates into a competitive advantage, recurring business and customer retention.
Features
Pricing Model
- Monthly subscription per user
- Monthly subscription
- Yearly subscription per user
- Monthly site license
- Yearly site license
- Metered per minute
- Flat fee
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Mobile Apps Offered
- None
- iOS
- Android
Mobile friendly?
- Yes
- No
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Installation Options
- Self-Installation
- Professional Installation
Salesforce Automation
- Account Management
- Call Management
- Contact Management
- Customer Interactions
- Document Management
- File Sharing
- Inventory Management
- Invoicing
- Lead Management
- Opportunity Management
- Order Tracking
- Partner Management (PRM)
- Product Purchase Reports
- Sales Analytics
- Sales Collaboration
- Sales Quotes
- Territory / Quota Management
- Workflow Automation
- Funnel management
Marketing Automation
- Campaign Management
- Competitor Tracking
- Email Marketing
- Lead Management
- Marketing ROI and Analytics
- Drip Campaigns
- Landing Pages & Signup Forms
- Auto-Responders
- Shopping Cart Abandonment
- Social Activity Automation
- Conversion Tracking
- Link Tracking
Customer Service Features
- Built-in Reports
- Call Center Support
- Case Management
- Chat/IM
- Custom Reports
- Customer Portal/Account
- Email Management
- Escalation
- Knowledge Management
- Ticketing
- Real Time Sharing
- Self-Service
System / Management Features
- Employee Profiles
- Employee Tracking & Support Applications
- Group Calendar
- Knowledge base
- Performance Reviews
- Social CRM
- Project Management
- Event Management
Integrations
- Constant Contact
- GetResponse
- Outlook
- Web Dialer
Service Level Agreement
- Yes
- No
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