Creatio (formerly bpm online)

By Creatio (formerly bpm online)

Wheelhouse Score
Above Average
Above Average

WELCOME TO A WORLD WHERE ANY BUSINESS IDEA CAN BE AUTOMATED IN MINUTES... Low-code, process automation and CRM platform from Creatio (formerly bpm'online)


Low-code, process automation and CRM platform from Creatio (formerly bpm'online)

Creatio (formerly Bpm’online) is a premium vendor of process-driven software for marketing, sales, and service. Today, more than 6,500 organizations manage their customer-facing processes and deliver an amazing customer experience with our solutions.

Creatio is a process-driven CRM that enables companies to:

1. Gain the agility to change processes in the CRM faster than ever

Creatio products are backed by a robust business process management platform. Changing processes in Creatio is easy–you don’t need to be a technology specialist and there is no coding. Creatio offers the agility to continually test, modify, and improve processes to stay tuned to the new business environment.

2. Align marketing, sales and service on a single CRM platform

Creatio offers tools in one platform to connect the dots between marketing, sales and service. The system delivers end-to-end processes to manage the complete customer journey–from lead to order to continued customer service excellence.

The system provides a consistent user experience no matter what device you use: phone, tablet, desktop or laptop.

Awards and Recognition:

  • Creatio (formerly bpm'online) named a leader in the Gartner's Magic Quadrant for CRM Lead Management, 2019.
  • Bpm’online has been widely recognized by key industry analysts (such as Forrester, Gartner, Nucleus Research) and received multiple awards (CRM Watchlist 2016, CRM Market Awards 2015, ISM Top 15 CRM Award, 2015 CRM Excellence Award, 2014 ROI Award and others).

Creatio is a next generation CRM that is all about business process excellence!


Creatio CRM

Best Value
  • Compliance
    • GDPR
  • Service Terms Offered
    • Customizable Plans
  • Support Features
    • Telephone Support
    • Email Support
    • Online Chat
    • Knowledge Base
  • Installation Options
    • Self-Installation
    • Instant Setup
  • Salesforce Automation
    • Account Management
    • Call Management
    • Contact Management
    • Customer Interactions
    • Document Management
    • File Sharing
    • Lead Management
    • Opportunity Management
    • Order Tracking
    • Partner Management (PRM)
    • Sales Analytics
    • Sales Collaboration
    • Sales Quotes
    • Workflow Automation
    • Funnel management
    • Filters
    • API
    • Task Management
  • Marketing Automation
    • Email Marketing
    • Campaign Management
    • Lead Management
    • Marketing ROI and Analytics
    • Custom Dashboards
    • Built-In Dashboards
    • Sales Forecasting
    • Sales Pipeline
    • Pipeline Management
    • Automated Workflows
    • Contact Management
    • Account Management
  • Customer Service Features
    • Email Management
    • Customer Portal/Account
    • Self-Service
    • Real Time Sharing
    • Chat/IM
    • Case Management
    • Knowledge Management
    • Escalation
    • Custom Reports
    • Built-in Reports
  • System/Management Features
    • Group Calendar
    • Project Management
    • Activity Tracking
    • Role-Based Permissions
    • SMS
    • Notifications
    • Mobile App
    • Vendor Management
    • Deal Scoring
    • Data Exports
    • Appointments
    • Tags
    • Custom Fields
    • Data Imports
    • Custom Records
    • Custom Layouts



Request a custom quote for your business

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