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Zipwire Contact Center Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

ZipWire brings contact centers into the cloud with multiple features to set up agents and administrators for growth when dealing with the constantly fluctuating expectations and demands common to customers in the modern market. In order to deliver a great user experience, businesses are supplied with all the tools needed to ensure a consistent quality experience for consumers across multiple points of contact. Whether consumers seeks ICR, mobile self-service, email, chat, or traditional phone dialogues, ZipWire has an app at every turn to help you innovate your contact center’s service to a whole new level.

Details

ZipWire brings contact centers into the cloud with multiple features to set up agents and administrators for growth when dealing with the constantly fluctuating expectations and demands common to customers in the modern market. In order to deliver a great user experience, businesses are supplied with all the tools needed to ensure a consistent quality experience for consumers across multiple points of contact. Whether consumers seeks ICR, mobile self-service, email, chat, or traditional phone dialogues, ZipWire has an app at every turn to help you innovate your contact center’s service to a whole new level.

Instant Delivery and Deployment

 Zipwire’s implementation is designed such that installation is quick and easy, with zero downtime where future upgrades/maintenance are concerned. Features can be added or reduced as needed, all equipment-free. No capital investment required!

Easy to Use

A reduced complexity approach manifests in a unified desktop UI and intelligent routing that makes it easy for customers to connect with the right agents.

Analytics that Drive Change

While there are countless pre-built analytical tools out of the box, they can also be customized in various ways to best meet the unique needs of your business and track any metric desired.

Mobile Usage Guaranteed

Mobile and Web API support from Zipwire enhances agents with the ability to upload photos, videos, and essential documentation to your apps and websites without having to rebuild your entire network from scratch.

Integrated CRM Illustrates Customers

Zipwire features connectivity with powerful CRM systems such as Salesforce, Microsoft Dynamics and more to give your business the power to build informed and comprehensive consumer profiles that will serve as the foundation for a best-in-class customer engagement strategy. Agent performance is invigorated with an unparalleled wealth of information to draw on during resolution, increasing the chances of creating a loyal customer.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • National DNC Compliance
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

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