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Vocalcom Hermes360 Contact Center Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
  • Resources
  • Media
Wheelhouse Score
3.32/5
Above Average
Rating
4.90/5
Excellent
Features
2.07/5
Average
Pricing
Lower-Cost

Empower your employees to deliver amazing customer experiences Vocalcom’s intuitive and data-driven call center software. Whether consumers try to reach your through phone, e-mail, social media, or other venues of communication, VocalCom offers a shared database for all incoming requests that ...

Empower your employees to deliver amazing customer experiences Vocalcom’s intuitive and data-driven call center software. Whether consumers try to reach your through phone, e-mail, social media, or other venues of communication, VocalCom offers a shared database for all incoming requests that drastically reduce or eliminate hold times while increasing first contact resolution. Believing that customer service is a superior product when proactive, VocalCom is designed to encourage active agents. With convenient modern features like call routing, a graphical user interface, and queue callback follow-up system, it’s never been easier to take control of your business’s destiny by requesting a demo.

Customer Service & Support Options

VocalCom delivers a robust suite of features seamlessly integrated to encourage and cultivate excellent customer satisfaction on your team. Enhanced Caller ID is available to increase the amount of contextual information from the caller and enable agents to resolve issues faster–no additional phones or hardware required. ICR and ACD services come packaged together, empower consumers to solve and navigate their problems on their own if they desire, without ever having to talk with a representative. Abandoned calls from long hold times become recoverable with the option to receive an agent call back later (the request is routed to agent queue as soon as they become free).

Upgrade Your Workforce

Managers often have a thankless, high-pressure role that requires them to guess business trends and areas of development on-the-fly, hoping that the data proves them right once it has had time to build up and age. VocalCom eliminates that method by delivering real-time and historical reporting that gives administrators a full-spectrum picture of their business during operation. Multiple integrations with NICE IEX, Pipkins WFM, and Knoahsoft Workforce Optimization deliver strong tools that can be used to provide lightspeed feedback and training before business is impacted.