Top Unify OpenScape Features

What are the Best Unify OpenScape Features?

Phone System Features

Inbound Calling
Outbound Calling
Softphone

Call Management & Administration

Call Back
Voicemail
IVR

Call Routing Types

Skills-Based Routing
Team-Based Routing

Customer Relationship Management (CRM) Features

Customer Profiling

Supported Channels

Voice
Chat/IM
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
Activity Log

Language & Speech

Speech-to-Text
Speech Recognition

Customizable Items

Custom Workflows
Custom Reports

Systems/Administrative

Agent Management
Multiple Location Management

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Integration Options

APIs

Limits

User Limit

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Popular Unify OpenScape Comparisons

Unify OpenScape

Salesforce Service Cloud

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Research & Articles

Best WH Scored Unify OpenScape Alternatives

Salesforce Service Cloud

8.9

Centrical

9.3

VanillaSoft

9.1

RingCentral Contact Center

9.0

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