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Best Contact Center Software 2021 - Solutions :: Grid View

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  • Solutions
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Cost (All)
 
Platforms (All)
 
Company Size (All)
 
Solution Name
WH Score
Rating
Pricing
Features
Service Level Agreement
Reporting and Analytics Features
Inbound Calling Features
Social Media Features
Outbound Calling Features
Integrations
System Management Features
Security/Compliance Features
Contact Center Types
Contact Center Features
Omni-Channel Routing Features
Automations and AI
Workforce Optimization Features
After-Sales Service
Service-Level Agreement?
4.00
5.00
5.00
0/7
20/32
3/12
2/4
1/10
3/80
2/15
0/44
1/9
77/63
4/8
0/31
9/15
3/18
0/4
3.99
4.00
3.97
0/7
32/32
2/12
0/4
0/10
1/80
14/15
0/44
0/9
2/63
2/8
1/31
15/15
0/18
0/4
3.92
4.50
3.33
1/7
6/32
8/12
3/4
5/10
4/80
5/15
10/44
0/9
0/63
0/8
0/31
0/15
0/18
0/4
3.85
5.00
4.54
0/7
13/32
4/12
1/4
2/10
20/80
11/15
17/44
4/9
20/63
0/8
13/31
0/15
22/18
6/4
3.85
4.23
3.33
0/7
8/32
0/12
0/4
0/10
1/80
0/15
1/44
0/9
10/63
3/8
18/31
11/15
5/18
0/4
3.59
4.24
2.93
0/7
18/32
11/12
0/4
4/10
36/80
6/15
10/44
8/9
33/63
10/8
21/31
15/15
0/18
0/4
3.58
2.50
4.25
0/7
1/32
7/12
0/4
4/10
0/80
0/15
0/44
6/9
29/63
5/8
6/31
7/15
6/18
1/4
3.35
5.00
3.05
1/7
5/32
8/12
3/4
4/10
3/80
3/15
8/44
0/9
0/63
0/8
0/31
0/15
0/18
0/4
3.32
4.79
1.84
0/7
5/32
0/12
0/4
3/10
2/80
1/15
1/44
0/9
11/63
2/8
4/31
3/15
0/18
0/4
3.32
4.90
2.07
0/7
11/32
1/12
0/4
3/10
5/80
2/15
2/44
2/9
13/63
4/8
3/31
8/15
0/18
0/4
3.28
4.30
1.55
0/7
3/32
3/12
0/4
0/10
4/80
1/15
0/44
4/9
3/63
0/8
4/31
5/15
0/18
0/4
3.24
4.50
1.21
0/7
3/32
2/12
0/4
1/10
0/80
0/15
0/44
0/9
7/63
0/8
7/31
0/15
1/18
0/4
3.22
5.00
1.44
0/7
8/32
4/12
0/4
2/10
0/80
3/15
5/44
2/9
10/63
4/8
1/31
3/15
0/18
0/4
3.13
4.50
1.90
0/7
2/32
3/12
0/4
2/10
2/80
0/15
0/44
4/9
19/63
3/8
12/31
6/15
0/18
0/4
3.04
4.21
0.92
0/7
0/32
6/12
0/4
1/10
0/80
1/15
0/44
6/9
8/63
5/8
2/31
2/15
0/18
0/4
2.83
4.34
1.15
0/7
12/32
10/12
3/4
3/10
0/80
0/15
0/44
3/9
3/63
2/8
0/31
9/15
12/18
0/4
2.83
4.17
1.49
0/7
8/32
0/12
0/4
1/10
0/80
4/15
0/44
0/9
2/63
0/8
5/31
6/15
0/18
0/4
2.82
4.48
1.15
0/7
9/32
9/12
0/4
0/10
5/80
0/15
0/44
6/9
15/63
2/8
3/31
0/15
0/18
0/4
2.81
4.51
2.36
0/7
19/32
6/12
0/4
0/10
4/80
1/15
19/44
4/9
36/63
0/8
12/31
0/15
39/18
3/4
2.77
5.00
2.41
0/7
36/32
2/12
0/4
3/10
14/80
0/15
4/44
5/9
39/63
6/8
20/31
16/15
0/18
0/4
2.68
4.00
1.03
0/7
4/32
3/12
0/4
0/10
0/80
0/15
1/44
0/9
8/63
0/8
4/31
2/15
0/18
0/4
2.66
3.00
0.98
0/7
2/32
2/12
0/4
0/10
2/80
4/15
0/44
0/9
12/63
0/8
5/31
0/15
4/18
0/4
2.65
4.38
0.92
0/7
8/32
8/12
0/4
0/10
0/80
0/15
0/44
0/9
11/63
0/8
2/31
2/15
0/18
0/4
2.58
4.52
0.63
0/7
11/32
6/12
0/4
0/10
1/80
0/15
0/44
0/9
5/63
0/8
6/31
0/15
0/18
0/4
2.55
4.70
0.40
0/7
1/32
0/12
0/4
1/10
1/80
0/15
0/44
0/9
3/63
0/8
1/31
0/15
0/18
0/4
2.54
3.50
2.13
0/7
4/32
2/12
4/4
0/10
0/80
0/15
1/44
0/9
7/63
4/8
10/31
1/15
2/18
0/4
2.36
3.60
1.49
0/7
0/32
0/12
2/4
0/10
1/80
0/15
0/44
0/9
15/63
0/8
5/31
0/15
2/18
0/4
2.27
4.00
0.80
0/7
1/32
0/12
0/4
1/10
2/80
0/15
0/44
0/9
5/63
2/8
2/31
1/15
0/18
0/4
2.15
4.00
1.38
0/7
15/32
5/12
5/4
5/10
0/80
0/15
0/44
10/9
15/63
5/8
19/31
17/15
0/18
0/4
2.13
4.50
0.86
0/7
5/32
1/12
2/4
0/10
0/80
1/15
3/44
0/9
6/63
0/8
2/31
1/15
2/18
0/4
2.06
4.57
1.61
0/7
17/32
3/12
0/4
0/10
11/80
0/15
3/44
0/9
19/63
4/8
0/31
14/15
25/18
0/4
1.86
3.78
0.92
0/7
8/32
7/12
0/4
0/10
0/80
0/15
0/44
0/9
11/63
0/8
3/31
7/15
0/18
0/4
1.79
0.00
2.36
0/7
22/32
5/12
0/4
10/10
2/80
0/15
4/44
0/9
6/63
4/8
0/31
4/15
8/18
0/4
1.25
0.00
0.75
0/7
5/32
0/12
0/4
0/10
2/80
0/15
1/44
0/9
2/63
0/8
1/31
2/15
0/18
0/4
1.21
0.00
2.41
0/7
7/32
0/12
3/4
3/10
1/80
0/15
0/44
0/9
15/63
2/8
8/31
1/15
2/18
0/4
0.75
0.00
1.49
0/7
10/32
4/12
0/4
3/10
0/80
2/15
0/44
6/9
8/63
7/8
2/31
6/15
0/18
0/4