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Best Contact Center Software 2021 - Solutions :: List View

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Cost (All)
 
Platforms (All)
 
Company Size (All)
Solution Name
Wheelhouse Score
Rating
Features
Pricing
Wheelhouse Score
4.00/5
Above Average
Rating
5.00/5
Excellent
Features
5.00/5
Excellent
Pricing
Mid-Range

Radically Personal Customer Service

Wheelhouse Score
3.99/5
Above Average
Rating
4.00/5
Above Average
Features
3.97/5
Above Average
Pricing
No Pricing Data

Customers expect more from business contact centers today, and while many business are rating their services as top-of-the-line, consumer reporting shows a sharp divide in opinion. Envision’s renowned Workforce Optimization solution steps in to close this gap by delivering transformative custo...

Wheelhouse Score
3.92/5
Above Average
Rating
4.50/5
Excellent
Features
3.33/5
Above Average
Pricing
No Pricing Data

Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed ...

Wheelhouse Score
3.85/5
Above Average
Rating
5.00/5
Excellent
Features
4.54/5
Excellent
Pricing
Mid-Range

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensu...

Wheelhouse Score
3.85/5
Above Average
Rating
4.23/5
Excellent
Features
3.33/5
Above Average
Pricing
Economy

The world’s #1 cloud customer experience platform.

Wheelhouse Score
3.59/5
Above Average
Rating
4.24/5
Excellent
Features
2.93/5
Above Average
Pricing
No Pricing Data

A negative customer experience can be more damaging to a company’s reputation than ever today with the added possibility of social media and its propensity to take stories viral. Enter Mitel Contact Center with definitive solutions for multichannel, inbound, and outbound contact centers that p...

Ameyo

By Drishti-soft Solution Pvt. Ltd

Wheelhouse Score
3.58/5
Above Average
Rating
2.50/5
Average
Features
4.25/5
Excellent
Pricing
Economy

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures across India to ensure a continuous improvement in ...

Enghouse Interactive

By Enghouse Interactive

Wheelhouse Score
3.35/5
Above Average
Rating
5.00/5
Excellent
Features
3.05/5
Above Average
Pricing
Mid-Range

Enghouse Interactive’s contact center solutions provide a comprehensive set of contact center interaction management tools including outbound dialers. Enabling you to manage customer information, decrease time-to-answer, and route multiple contact channels to your agents. Reliable, useful informatio...

Wheelhouse Score
3.32/5
Above Average
Rating
4.79/5
Excellent
Features
1.84/5
Average
Pricing
No Pricing Data

VanillaSoft brings together the very best of CRM, Lead Management and Sales-by-Phone tools into one powerful, queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft’s intuitive and easy-to-use queue-based lead management softwar...

Wheelhouse Score
3.32/5
Above Average
Rating
4.90/5
Excellent
Features
2.07/5
Average
Pricing
Lower-Cost

Empower your employees to deliver amazing customer experiences Vocalcom’s intuitive and data-driven call center software. Whether consumers try to reach your through phone, e-mail, social media, or other venues of communication, VocalCom offers a shared database for all incoming requests that ...

Wheelhouse Score
3.28/5
Above Average
Rating
4.30/5
Excellent
Features
1.55/5
Average
Pricing
Economy

3CLogic offers contact center solutions that are sleek, effective, and segmented into convenient levels of service adapted to the needs of small and enterprise business models. They have multiple products to facilitate outbound, inbound, and multichannel services along with robust integration tools ...

Wheelhouse Score
3.24/5
Above Average
Rating
4.50/5
Excellent
Features
1.21/5
Average
Pricing
Economy

Communications—especially calls, messaging and video—more often than not continues to take place in isolation. But conversations are more productive when they take place in the context of the application, bolstered with relevant information, whether it’s a ride-hailing app, a websi...

ICTBroadcast

By ICTBroadcast Inc.

Wheelhouse Score
3.22/5
Above Average
Rating
5.00/5
Excellent
Features
1.44/5
Average
Pricing
No Pricing Data

Growing business become easy with ICTBroadcast’s unified communications solution for call center, B2B and telemarketing strategies. By offering a comprehensive broadcasting platform that offers voice, SMS, Email and Fax support, service providers become all-around experts in customer care and outrea...

Aspect

By Aspect Inc.

Wheelhouse Score
3.13/5
Above Average
Rating
4.50/5
Excellent
Features
1.90/5
Average
Pricing
Lower-Cost

Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers n...

Wheelhouse Score
3.04/5
Above Average
Rating
4.21/5
Excellent
Features
0.92/5
Average
Pricing
Economy

RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any devi...

Wheelhouse Score
2.83/5
Above Average
Rating
4.35/5
Excellent
Features
1.15/5
Average
Pricing
Lower-Cost

Five9 is the industry leading, all-in-one cloud contact center software that uses Practical A.I. to increase your team's effectiveness on the phone, web, email, chat and more. Whether you're looking for an inbound, outbound or blended solution, Five9's Intelligent Cloud Contact...

Wheelhouse Score
2.83/5
Above Average
Rating
4.17/5
Excellent
Features
1.49/5
Average
Pricing
No Pricing Data

Avaya One CCaaS delivers next-gen possibilities with their All-in-One Multichannel Contact Center Solution for businesses on the edge of innovation. Their services expand beyond traditional telephony models by enabling agents to receive customer contacts via text, IM, email or chat. As more and more...

Wheelhouse Score
2.82/5
Above Average
Rating
4.48/5
Excellent
Features
1.15/5
Average
Pricing
No Pricing Data

Customers benefit when contact center services are convenient, need-focused, and offered through a range of access points. Bright Pattern’s ServicePattern contact center solution maximizes customer service with a blended interaction distribution that enables agents and customer contact through...

Wheelhouse Score
2.81/5
Above Average
Rating
4.50/5
Excellent
Features
2.36/5
Average
Pricing
Mid-Range

Zendesk Voice is the cloud based contact center software solution from Zendesk. It can be seamlessly integrated with the Zendesk solution. Using Zendesk Voice, call center operations can improve their efficiency and reduce their costs of operations.

CyTrack CyCC

By CyTrack Intelligence Systems

Wheelhouse Score
2.77/5
Above Average
Rating
5.00/5
Excellent
Features
2.41/5
Average
Pricing
Higher-Cost

The demands of today’s fast-paced customer experience market requires agents–and the companies supporting them–to be able to quickly respond to consumers across multiple points of contact while retaining a professional poise. Cytrack makes this goal a reality with CyCC, a multi-cha...

Wheelhouse Score
2.68/5
Above Average
Rating
4.00/5
Above Average
Features
1.03/5
Average
Pricing
Lower-Cost

Unify Contact Center solutions offers three different focuses: outbound call centers, inbound call centers and cloud-based contact centers.

Wheelhouse Score
2.66/5
Above Average
Rating
3.00/5
Above Average
Features
0.98/5
Average
Pricing
Economy

Fonality offers a comprehensive solution for businesses that run with or without dedicated contact centers, empowering organizations with unlimited queues that are not bound by department or even facility. Any employee can take advantage of Fonality’s tools and access without further costs. Wi...

Wheelhouse Score
2.63/5
Above Average
Rating
4.34/5
Excellent
Features
0.92/5
Average
Pricing
No Pricing Data

Nextiva’s contact center solutions allow the smart, efficient business to take control of its operations with a full suite of voice, video, mobility, presence and collaboration tools available through the cloud. A robust and comprehensive global network allows you to manage your business at an...

Wheelhouse Score
2.58/5
Above Average
Rating
4.52/5
Excellent
Features
0.63/5
Average
Pricing
No Pricing Data

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operation...

CallRail

By CallRail, Inc.

Wheelhouse Score
2.55/5
Above Average
Rating
4.70/5
Excellent
Features
0.40/5
Average
Pricing
No Pricing Data

CallRail delivers world-premiere call tracking software for the business that desires to be informed on high-priority metrics with crucial relevance to successful business models in the digital age. Their dynamic call tracking allows for unparalleled user follow-up and lead generation, maximizing th...

Altitude

By Altitude Software

Wheelhouse Score
2.54/5
Above Average
Rating
3.50/5
Above Average
Features
2.13/5
Average
Pricing
Mid-Range

Altitude Contact Center is a complete contact center solution that provides customers with the best experience. The modularity of Altitude Contact Center software allows businesses to scale up without heavy upfront investment.  The solution is comprehensive and addresses all the functions relat...

Wheelhouse Score
2.36/5
Average
Rating
3.60/5
Above Average
Features
1.49/5
Average
Pricing
Mid-Range

Companies seeking out a new way to examine their business can enrich themselves with a full-spectrum, invigorating approach to customer engagement and realization with LiveOps’s multichannel-capable Cloud Contact Center. With unparalleled online flexibility, intelligent call processing, and mo...

Wheelhouse Score
2.27/5
Average
Rating
4.00/5
Above Average
Features
0.80/5
Average
Pricing
Mid-Range

VoltDelta is invested in creating value for call centers interested in adding remote agents, upgrading legacy infrastructure, and increasing their geographical distribution. Their virtual contact center solution realizes these goals in a way that saves on capital and equipment costs while delivering...

Freshdesk

By Freshdesk Inc.

Wheelhouse Score
2.13/5
Average
Rating
4.50/5
Excellent
Features
0.86/5
Average
Pricing
Mid-Range

Freshdesk unifies contact center capabilities with the expertise and knowledge of help desks, giving consumers the benefit of having all their solutions in one place. A powerful, comprehensive ticketing system keeps all active agents aware of what others are doing to increase productivity and avoid ...

Wheelhouse Score
2.09/5
Average
Rating
3.96/5
Above Average
Features
1.26/5
Average
Pricing
Mid-Range

Aging call center platforms and burdensome equipment capital are quickly finding themselves questioned in the modern era. The costs of maintaining traditional infrastructure with upgrades and replacements may prove as detrimental to a business model as the risk of customer dissatisfaction in the eve...

Wheelhouse Score
2.06/5
Average
Rating
4.57/5
Excellent
Features
1.61/5
Average
Pricing
Expensive

Accelerate your business to attain round-the-clock performance with Salesforce Service Cloud. The modern consumer expects access to customer service when it is convenient to them and their hours rather than the operating times of the call center–Salesforce helps clients meet this need by equipping t...

Wheelhouse Score
1.86/5
Average
Rating
3.78/5
Above Average
Features
0.92/5
Average
Pricing
Higher-Cost

8x8 offers scalable, unified, and secure contact solutions suitable to a wealth of business needs across multiple industries. Traditional high costs for equipment and installation are eliminated through the use of a cloud-based service that offers rapid deployment of agents from business centers, ho...

Wheelhouse Score
1.79/5
Average
Rating
0.00/5
Average
Features
2.36/5
Average
Pricing
Lower-Cost

Avoxi provides expert cloud communications that emphasize the international calling needs of hotels, cell centers, tour companies and other global enterprises concerned about business at the local level. Their superior VoIP services deliver numerous services to meet the needs of a worldwide business...

Wheelhouse Score
1.25/5
Average
Rating
0.00/5
Average
Features
0.75/5
Average
Pricing
Lower-Cost

Vantage specializes in opening companies up to better and greater results with their multi-tiered, dynamic layers of contact center solutions applicable to any form of business. From the smallest start-up to the leading global operation, vantage is prepared to engineer your staff for success with ro...

Wheelhouse Score
1.21/5
Average
Rating
0.00/5
Average
Features
2.41/5
Average
Pricing
No Pricing Data

Increase the level of personalized services your business provides by implementing leading cloud contact center technology from Texo.cc, a business calibrated to help build superior customer experiences, boost sales, and alleviate employee stress all while delivering great quarterly results. The old...

C-Zentrix

By Towards Vision Technologies Pvt. Ltd.

Wheelhouse Score
0.75/5
Average
Rating
0.00/5
Average
Features
1.49/5
Average
Pricing
No Pricing Data

C-Zentrix has been acknowledged as one of the leading contact center solutions worldwide, with robust infrastructure and compact single box installations that support up to 180 agents on one server. Support for multiple venues of communication includes such necessities as IVR, ACD, Call Conferencing...