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ShoreTel Contact Center Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

Get the most out of every sale with Shoretel’s simplified contact center solutions, suitable for any size of business with multiple levels of infrastructure covered. With built-in virtualization software and full redundancy for all service platforms, client downtime will become a thing of the past. Their UI compacts dozens of features into a clean, solid platform with one-click access that increase agent flexibility and allows a more personalized, intimate customer experience that incentivizes up- and cross-selling. A full suite of administrative tools is included for high-level strategy, better preparing managers to alter staffing levels in response to emerging business trends.

Details

Get the most out of every sale with Shoretel’s simplified contact center solutions, suitable for any size of business with multiple levels of infrastructure covered. With built-in virtualization software and full redundancy for all service platforms, client downtime will become a thing of the past. Their UI compacts dozens of features into a clean, solid platform with one-click access that increase agent flexibility and allows a more personalized, intimate customer experience that incentivizes up- and cross-selling. A full suite of administrative tools is included for high-level strategy, better preparing managers to alter staffing levels in response to emerging business trends.

Stress-Free Installation

Your IT department may be accustomed to dread when it comes time to implement a new contact center solution onto existing enterprise phone technology, but they can rest easy knowing that ShoreTel’s product is fully integrated into phone technology. This makes for a more seamless installation process that delivers a better, more consistent experience on the consumer end. Interactive Voice Routing (IVR) makes navigating phone trees less of a headache, and intelligent routing increases the incident of right contact scenarios from the beginning of the call. Full multichannel support also lets your business expand beyond voice services, giving agents the ability to reach consumers through web chat, email and instant messaging.

Boost Your Team

Shoretel doesn’t stop with mere technology integration–it also synergizes with CRM software such as Salesforce and Microsoft Dynamics, allowing you to better channel your staff and data to deliver optimized bottom-line results. This functionality is available out-of-the-box, requiring no additional deployment or IT strategies to get your staff up and running with new tools.

Pick Your Plan

Services are offered both in the cloud and onsite to reach the widest variety of business needs, with demos allowing you to each solution in action.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • National DNC Compliance
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

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