Top RingCentral Contact Center Features

What are the Best RingCentral Contact Center Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Click-to-Call
Emergency Calling
Automatic Call Distribution (ACD)
IVR
Preview Dialing
Progressive Dialing
Predictive Dialing
Concurrent Call Sessions
Call Path
Call Flow
Call Lists

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Team-Based Routing
Omnichannel Routing

Customer Relationship Management (CRM) Features

Feedback Management

Reporting & Analytics

Call Log Reports
Performance Evaluations
Call Analytics
Engagement Analytics
Call Monitoring
Call Scoring
Call Summary

Recording

Call Recording
Screen Recording
Voice Recording

Customizable Items

Custom Reports

Drag-and-Drop Builders/Designers

Call Flow Designer

Workflow Automation

Call Handling Rules

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
SugarCRM
NetSuite
Zendesk
SAP
Oracle
ServiceNow
Bullhorn
Microsoft

Workforce Optimization

Skill Management

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Research & Articles

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