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RingCentral Contact Center Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
  • Resources
  • Media
Wheelhouse Score
3.04/5
Above Average
Rating
4.21/5
Excellent
Features
0.92/5
Average
Pricing
Economy

RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any devi...

RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.

You also get hosted PBX cloud services that include auto-receptionist, multi-level IVR (flexible phone menus to support employee calls and self-service access menus). Additional features include user templates, music on hold, extensions, dial by name directory, call monitoring, single sign on, secure VoIP (voice over internet telephony), caller ID, ring out, ring me, desk phones, conference phones, cordless phones, analog adapters, desktop apps, call forwarding, call screening, shared lines, video conferencing, online meetings, audio conferencing, voicemail, voicemail to email, and greetings. Get internet fax, Android and iOS mobility. Get unlimited text, mobile devices, cloud, Google Box, Drop Box Office, and Outlook. You can include Salesforce, Zendesk, and Desk integrations via additional service packages such as those included in the premium and enterprise packages.