Top Nextiva Features

What are the Best Nextiva Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Toll-Free Numbers
Toll-Free Minutes
Softphone
IP Fax
Phone Rentals

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Assign
Voicemail
Voicemail to Email
Voicemail to SMS
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
Shared Lines
Ring Groups
Auto Attendant
Number Porting
Call Flow
Music on Hold

Reporting & Analytics

Call Log Reports
Dashboard
CX Analytics
Sentiment Analysis
Device Analytics

Recording

Call Recording
Video Recording

Supported Channels

Voice
Chat/IM
SMS
MMS

Chat/IM Management

Group Chat
Private Chat

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Remote Support Features

Screen Sharing

Enhancements & Personalization

HD Voice

Collaboration Tools

Notes
Virtual Assistant

Contact Management

Contact Database
Contact Sharing

Appointments/Scheduling

Meeting Scheduling

Device Management

Bring Your Own Device (BYOD)

Supported Devices/Hardware

Business Phones

Language & Speech

Speech-to-Text
Transcriptions

Drag-and-Drop Builders/Designers

Call Flow Designer

Third-Party Integrations

Salesforce
Act!
SugarCRM
NetSuite
Zendesk
ConnectWise
HubSpot
ServiceNow
Bullhorn
Oracle Cloud
Dynamics 365

Microsoft 365

Microsoft Outlook
Microsoft Teams

Google Workspace

Google Contacts

Systems/Administrative

Administrator Console
Administrator Management
Centralized Console

Identity and Access Management (IAM)

Single Sign-On (SSO)

After-Sales Service

Phone Support
Email Support
Chat Support

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Natural Language Processing (NLP)

Nextiva Top Features Related Review

Anthony

Reviewed on 6 May 2020

NextOS is pretty easy to learn and offers lots of tools

This software’s usability has been great. Also, its robust nature is great despite having used it for just a few months. It has great reporting functionality too which has really helped our business- we can now acknowledge our well-performing staff.

Pros

Monitoring each client’s communication with us is possible, the effectiveness of our support staff has increased, the reporting has really helped our team leaders- they’re currently able to run their personal reports, every information we need from the system is captured by the CRM, it has a great survey function, and we’re able to be more effective by using the data it provides.

Cons