Wheelhouse Score
3.59/5
Above Average
Rating
4.24/5
Excellent
Features
2.93/5
Above Average
Pricing
No Pricing Data

A negative customer experience can be more damaging to a company’s reputation than ever today with the added possibility of social media and its propensity to take stories viral. Enter Mitel Contact Center with definitive solutions for multichannel, inbound, and outbound contact centers that p...

Overview

A negative customer experience can be more damaging to a company’s reputation than ever today with the added possibility of social media and its propensity to take stories viral. Enter Mitel Contact Center with definitive solutions for multichannel, inbound, and outbound contact centers that pride themselves in offering deep and enriching customer transactions while preserving the bottom line where finances, security, and regulations are concerned. Companies looking to operate in a post-voice communication marketplace are encouraged to consider the wealth of options Mitel offers for the optimization, streamlining, and deployment of additional forms of consumer contact alongside existing phone services.

Go Digital with Multichannel Support

For the modern consumer, particularly the younger audience, voice communication is often the last point of contact to be used. No business wants to be identified with something equitable to last place, so Mitel provides a suite of multichannel solutions that expand services to e-mail, SMS, web chat, and more to keep pace with the needs of the digital age. From enterprise business models with multiple facilities to smaller operations that house a single contact center, Mitel offers a multitude of options that can engineer clients of any shape and size for success.

Choose Efficiency with Automated Designs

Outbound facilities often overwhelm their agents with a countless mundane but necessary manual tasks–dialing numbers, leaving messages, following up–all expected costs of running an aggressive marketing campaign. Mitel empowers companies to see business through a new lens with its automated dialer technology, taking those mundane tasks out of the agents’ hands and leaving them to the crucial business of making positive connections with customers. In addition, Mitel’s outbound solution can provide scripting, statistics, and other tools of analysis to better equip agents for success with personal interactions. Visual workflows also contribute to stress-free IT management.

Packages

MiCloud Flex

Best Value
  • Automations and AI
    • Data-Driven Routing
    • Omni-Channel Routing
    • Skills-Based Routing
    • Click-to-Call
  • Contact Center Features
    • Unified Communications (Voice, Video, Chat, Email)
    • IP Fax
    • Social Media Integrations
    • Self-Service
    • Agent Desktop
    • Queued Call Back
    • Chat/IM
  • Omni-Channel Routing Features
    • Interactive Voice Response (IVR)
  • Inbound Calling Features
    • Call queuing
  • Reporting and Analytics Features
    • Real-Time Dashboards
    • Historical Reporting
    • Call Recording
    • Screen Recording
  • Outbound Calling Features
    • Campaign Management
  • Contact Center Types
    • Inbound
    • Outbound
  • System Management Features
    • Coaching Tools
  • Security/Compliance Features
    • Single-Sign-On
  • Integrations
    • Salesforce
    • Netsuite
    • Microsoft Dynamics CRM
    • SAP
    • Facebook Messenger
    • SugarCRM
    • Zendesk
    • G-Suite

MiCloud Connect CX

Best Value
  • Automations and AI
    • Data-Driven Routing
    • Omni-Channel Routing
    • Skills-Based Routing
    • Click-to-Call
    • AI-Driven Routing
  • Contact Center Features
    • Unified Communications (Voice, Video, Chat, Email)
    • IP Fax
    • Social Media Integrations
    • Self-Service
    • Agent Desktop
    • Queued Call Back
    • Chat/IM
  • Omni-Channel Routing Features
    • Interactive Voice Response (IVR)
    • ACD (Automatic Call Distribution)
    • Predictive Dialer
  • Inbound Calling Features
    • Call queuing
    • CTI (Computer Telephony Integration)
  • Workforce Optimization Features
    • Customized Workflows
    • Barge, Monitor, Whisper
    • Quality Management
    • Agent Management
    • Customer Relationship Management (CRM)
  • Reporting and Analytics Features
    • Real-Time Dashboards
    • Historical Reporting
    • Call Recording
    • Screen Recording
  • Outbound Calling Features
    • Campaign Management
  • Contact Center Types
    • Inbound
    • Outbound
  • System Management Features
    • Coaching Tools
  • Security/Compliance Features
    • Single-Sign-On
    • SOC2
    • HIPAA
  • Integrations
    • Salesforce
    • Netsuite
    • Microsoft Dynamics CRM
    • SAP
    • Facebook Messenger
    • SugarCRM
    • Zendesk
    • G-Suite
    • ServiceNow

MiContact Center Business

Best Value
  • Automations and AI
    • Data-Driven Routing
    • Omni-Channel Routing
    • Skills-Based Routing
    • Click-to-Call
    • AI-Driven Routing
    • Restful APIs
  • Contact Center Features
    • Unified Communications (Voice, Video, Chat, Email)
    • IP Fax
    • Social Media Integrations
    • Self-Service
    • Agent Desktop
    • Queued Call Back
    • Chat/IM
    • SMS
    • Mobile Agent
  • Omni-Channel Routing Features
    • Interactive Voice Response (IVR)
    • ACD (Automatic Call Distribution)
    • Predictive Dialer
  • Inbound Calling Features
    • Call queuing
    • CTI (Computer Telephony Integration)
    • Text-to-speech conversion
    • Speech Recognition
  • Workforce Optimization Features
    • Customized Workflows
    • Barge, Monitor, Whisper
    • Quality Management
    • Agent Management
    • Customer Relationship Management (CRM)
  • Reporting and Analytics Features
    • Real-Time Dashboards
    • Historical Reporting
    • Call Recording
    • Screen Recording
    • Call Monitoring
  • Outbound Calling Features
    • Campaign Management
  • Contact Center Types
    • Inbound
    • Outbound
  • System Management Features
    • Coaching Tools
    • Scheduling
  • Security/Compliance Features
    • Single-Sign-On
    • SOC2
    • HIPAA
  • Integrations
    • Salesforce
    • Netsuite
    • Microsoft Dynamics CRM
    • SAP
    • Facebook Messenger
    • SugarCRM
    • Zendesk
    • G-Suite
    • ServiceNow

MiContact Center Enterprise

Best Value
  • Automations and AI
    • Data-Driven Routing
    • Omni-Channel Routing
    • Skills-Based Routing
    • Click-to-Call
    • AI-Driven Routing
    • Restful APIs
  • Contact Center Features
    • Unified Communications (Voice, Video, Chat, Email)
    • IP Fax
    • Social Media Integrations
    • Self-Service
    • Agent Desktop
    • Queued Call Back
    • Web Callback
    • Chat/IM
    • SMS
    • Mobile Agent
  • Omni-Channel Routing Features
    • Interactive Voice Response (IVR)
    • ACD (Automatic Call Distribution)
    • Predictive Dialer
  • Inbound Calling Features
    • Call queuing
    • CTI (Computer Telephony Integration)
    • Text-to-speech conversion
    • Speech Recognition
  • Workforce Optimization Features
    • Customized Workflows
    • Barge, Monitor, Whisper
    • Quality Management
    • Agent Management
    • Customer Relationship Management (CRM)
  • Reporting and Analytics Features
    • Real-Time Dashboards
    • Historical Reporting
    • Call Recording
    • Screen Recording
    • Call Monitoring
  • Outbound Calling Features
    • Campaign Management
  • Contact Center Types
    • Inbound
    • Outbound
  • System Management Features
    • Coaching Tools
    • Scheduling
  • Security/Compliance Features
    • Single-Sign-On
    • SOC2
    • HIPAA
  • Integrations
    • Salesforce
    • Netsuite
    • Microsoft Dynamics CRM
    • SAP
    • Facebook Messenger
    • SugarCRM
    • Zendesk
    • G-Suite
    • ServiceNow
    • APIs

Media

Pricing

Request a custom quote for your business

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