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LeadMaster - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Details

Leadmaster is expertly situated to accelerated lead production and streamline the sales force of any business that want to push forward on the competition. With a robust online infrastructure, LeadMaster can deploy next-day solutions for both physical and virtualized call center environments. No IT department is needed, no large upfront capital costs are required. A web browser is the only tool necessary to enjoy all the benefits of integrated CRM, Telephony and Lead Management software. Agents can look forward to an intuitive interface that prioritizes natural training and a quick turnaround on productivity with an emphasis on process, not tools.

Great Results and Savings for the Home-Based Business

Companies that take advantage of virtualization often see employees working from home, introducing difficulties with training and responsiveness in exchange for the saving on capital and space leasing. With LeadMaster, employees can log into a common hosting server as long as they have an internet connection anywhere in the world, allowing administrators to monitor and review their staff at any time. The integrated CRM system means that all calls can be tracked, reported, and mined for critical information that can lead to transformative and responsive business designs.

State-of-The-Art Security

LeadMaster takes the security and integrity of user data seriously, hosting application software on world-class servers maintained at the latest industry standards in a virtualized environment. Security personnel are staffed on a 24/7 basis and all records and data are backed up daily to extra storage devices as a redundancy. Clients can rest at ease knowing their information is backed up on protocols with a level 4 PCI compliance and physically protected in a network facility that is government-rated against natural disasters, cascading power failures, and acts of war. All data channels have full redundancy across multiple carrier networks to ensure reliable service.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

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