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Inside Sales Box - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Increase the level of personalized services your business provides by implementing leading cloud contact center technology from Texo.cc, a business calibrated to help build superior customer experiences, boost sales, and alleviate employee stress all while delivering great quarterly results. The old, traditional architecture of inbound, outbound, and blended call centers with their own individual silos and walls between apartments is too inflexible to compete in the modern age, so Texo offers a seamless multichannel service to customers that embodies the core features of self-service, natural routing, and powerful administrator tools to keep your operation optimized and equipped for new horizons.

Everything in One Platform

When the same agent can take calls on multiple channels, the consumer is more likely to have a consistent, positive experience with reliable assistance every step of the way. Agents are less likely to receive calls from stressed out customers who’ve been transferred multiple times with intelligent call routing that connects callers with the right people on first contact. Gain even more flexibility with the Texo Scripter, an all-in-one agent desktop tool that enables action and changes in real-time. Administrators will benefit from effective tracking tools that allow them to monitor and score agent performance as a call happens and incentivize production with high-level gamification functions.

Evolve Past the Contact Center

Texo’s technology challenges businesses not to be complacent with merely answering consumer queries and resolving issues. With powerful analytics tools at your disposal, your business can gain deep insight into consumer desires and preferences, taking engagement to a level that goes beyond a contact center and into the realm of customer engagement hubs. Enjoy a vast library of integrated CRM and business applications offered as Texo Connectors that lend your business the expertise of countless industry leaders, leveraged to take your brand to new heights.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

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