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Infusionsoft - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Details

InfusionSoft has energized over 30,000 small businesses with transformative CRM processes that build and manage customers from a comprehensive UI that automates the routine aspects of prospecting and empowers agents to spend more time delivering incredible service. Robust data collection services allow for the rapid gathering and analysis of data to prioritize turning leads into customers, and customers into brand loyalists. Follow-up and additional services can also be automated after a deal is made, increasing passive sales while giving agents the flexibility they need to bring in new business. Best of all, these services are available from just one screen.

Optimize Cash Flow with Digital Storefronts

InfusionSoft’s technology makes it easy to move products from inventory to the customer’s hands by removing the middleman and giving consumers direct access to the full suite of client products. Online stores are fully manageable and customizable, featuring the ability to add discounts, subscription plans, and promotional offers to drive business up during seasonal highs. All purchases are tracked and monitored through the integrated CRM protocol, initiating an automated follow up process that will keep customers coming back for more without expending further agent resources.   

Accelerate Performance with Detailed Reporting

Sales estimation and “guessing the market” were common under the more traditional selling solutions of years past, often leading to feast-or-famine business models. InfusionSoft leaps past this restrictive structure by offering robust and comprehensive reporting measures that will turn a once slow and pondering business model into an agile, market-responsive machine that can make sound business decisions based on hard data and predictive forecasting.

Hundreds of Integrations

InfusionSoft Marketplace features options for implementing multiple third party software to diversify and focus business strategies, with an expanding library that aims to keep InfusionSoft a relevant and evolving product that grows with clients, not against them.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

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