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HostedTel Contact Center Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

HostedTel’s predictive dialer transforms leads into customers by allowing sales agents to spend less time prospecting and more time selling. Automated messaging means that a representative need only record a callback message once and the predictive dialer will automatically play it for any answering machine or voicemail response. No knowledge of complicated algorithms or labyrinthine user configurations is required to take advantage of the dialer–it works right out of the box! With saved data and a plethora of reporting tools that allow active analysis and sorting of lead profiles, call windows, and preferences, HostedTel makes growth count first.

Details

HostedTel’s predictive dialer transforms leads into customers by allowing sales agents to spend less time prospecting and more time selling. Automated messaging means that a representative need only record a callback message once and the predictive dialer will automatically play it for any answering machine or voicemail response. No knowledge of complicated algorithms or labyrinthine user configurations is required to take advantage of the dialer–it works right out of the box! With saved data and a plethora of reporting tools that allow active analysis and sorting of lead profiles, call windows, and preferences, HostedTel makes growth count first.

Quick Setup, Easy Maintenance

HostedTel’s dialer requires no additional fees or commitments to install or get started, allowing business to get a leg up on the competition without worrying about affordability or deployment costs. The same-day installation can be done online or over the phone and without the need for additional hardware, empowering agents to get in the field and go to work immediately.

Revolutionize Productivity

Not only does the predictive dialer remove the need for manual dialing with its automation processes, it allows agents to call up to 5 numbers simultaneously. This optimized productivity equates to more than triple the amount of talk time per hour compared to traditional manual dialing. The predictive mode of the dialer becomes a more powerful tool as it learns more about agents and leads, using HostedTel’s custom algorithm to minimize time spent waiting for calls and answers on both ends, all without any input needed from the user.

Multiple Pricing Plans

Every business has different needs and specialties with multiple cost structures. HostedTel therefore offers a variety of structured pricing plans to best service all forms of business, with a wealth of cost solutions for small to large business models and specialized enterprise operations.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • National DNC Compliance
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

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