Genesys

Genesys

36 reviews

WH Score

8.2

Top Genesys Features

What are the Best Genesys Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling

Call Management & Administration

Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Queue
Voicemail
IVR
Voice Assistant
Call Flow

Call Routing Types

Skills-Based Routing
Event-Driven Routing

Campaign Management

Campaign Orchestration

Supported Channels

Voice
SMS
Email

Chat/IM Management

Chatbots

Remote Support Features

Screen Sharing
Co-Browsing

Reporting & Analytics

Call Log Reports
Forecasting
Performance Evaluations
Dashboard
Call Analytics
CX Analytics
Activity Log
Sentiment Analysis
Data Analytics
KPI Tracking
Engagement Analytics
Call Monitoring
Text Analytics
Trend Reports

Recording

Screen Recording

Language & Speech

Speech-to-Text

Collaboration Tools

Workspace
Gamification

Drag-and-Drop Builders/Designers

Campaign Builder
Call Flow Designer

Systems/Administrative

Agent Management
Centralized Console
Update/Patch Management

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Supported Technologies

Artificial Intelligence (AI)
Natural Language Processing (NLP)

Genesys Top Features Related Review

B

Bobby

Reviewed on 12 February 2020

Pros

Awesome quality of sound and video
I really love it.

Cons

It is a great app so there’s nothing to dislike.

View All Genesys Reviews

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Research & Articles

Best WH Scored Genesys Alternatives

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