Enghouse Interactive

By Enghouse Interactive

Wheelhouse Score
3.35/5
Above Average
Rating
5.00/5
Excellent
Features
3.05/5
Above Average
Pricing
Mid-Range

Enghouse Interactive’s contact center solutions provide a comprehensive set of contact center interaction management tools including outbound dialers. Enabling you to manage customer information, decrease time-to-answer, and route multiple contact channels to your agents. Reliable, useful informatio...

Overview

Enghouse Interactive’s contact center solutions provide a comprehensive set of contact center interaction management tools including outbound dialers. Enabling you to manage customer information, decrease time-to-answer, and route multiple contact channels to your agents. Reliable, useful information such as reporting aids decision making, planning, and prioritization. With each contact center agent using a common web-based user interface, the organization is provided with a panoramic view of the customer, their inquiry and wallet share and VIP status. With in-depth integration mechanisms, organizations can determine the most efficient way to serve.

Whether you require the flexibility and cost efficiencies of the Cloud, the security and complexity of on-premise, or the unique features of a multi-tenanted contact center, our solutions are scalable both in deployment, size, complexity and integration options to ensure successful and effortless customer interactions whatever your budget.

All Enghouse solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand. Ultimately our inbound and outbound communications enable organizations to classify and respond to customers in the way that they want: quickly, efficiently and successfully, with minimal effort.

Packages

Enghouse Interactive

  • Outbound Calling Features
    • Auto Dialer
    • Campaign Management
    • Multichannel Communications
    • Multiple Initiative Management
  • System Management Features
    • Forecasting
    • Scheduling
    • Call Scripting
  • Reporting and Analytics Features
    • Call Log Reports
    • Call Monitoring
    • Call Recording
    • Real-Time Analytics
    • Automated Reporting
  • Service Level Agreement
    • Yes
  • Service Terms Offered
    • Free Setup
    • Free Cancellation
    • Money Back Guarantee
    • Month-to-Month Option
    • Keep Original Number
    • Customizable Plans
    • Free In-Network Calls
    • Unlimited Minutes
    • International Calls
    • Reduced Price for Multiple Users
  • Social Media Features
    • Alerts
    • Trend Monitoring
    • Integration with social media sites
  • Integrations
    • SugarCRM
    • InfusionSoft
    • Salesforce
  • Security/Compliance Features
    • Open ID
    • RBAC (Role Based Access Control)
    • Form-based Authentification
    • SAML 2.0 (Security Assertion Markup Language)
    • Custom Single Sign-In
    • Physical Data Center Security
    • Secure Socket Layer (SSL) Connections
    • Data masking
  • Support Features
    • FAQs Section
    • Tutorials
    • Email Support
    • 24/7 Support
    • Online Chat
    • Forum
    • Social Media
    • Knowledge Base
  • Inbound Calling Features
    • ANI (Automatic Number Identification)
    • CTI (Computer Telephony Integration)
    • DTMF (Dual Tone Multi-Frequency Signaling)
    • Text-to-speech conversion
    • Custom Music On Hold
    • Call queuing
    • IVR (Interactive Voice Response)
    • ACD (Automatic Call Distributor)

Pricing

Request a custom quote for your business

Recommended Articles

Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...

Which Contact Center Features Should Your SMB Embrace First?

Providing an excellent customer care experience is very important in any size company, but when your business is smal...

The Important Role Your Contact Center Plays in Creating an Excellent Customer Experience

Contact Center software has become much more robust and is very much centered around strategically enhancing a custom...

5 Most Influential Contact Center Trends and Business Benefits

While the overarching importance of customer service has been a main business component for decades, technology and c...

Conversational AI and the Future of Customer Communications

The fact that robots are capable of attending to customer quandaries is an understatement. Here's how AI and its subset technologies are making it all happen.

Holiday Customer Experience Showdown: B2B Vs. B2C

How do service needs differ between B2B and B2C companies, during the holiday season? We discuss some key giveaways, and how you can optimize your service standards no matter what you specialize in.

Why is Multilingual Support Important in the Contact Center?

In recent years, customer experience has become a leading business initiative, and many companies are investing in ne...

What is SIP Trunking?

SIP (Session Initiation Protocol) is a protocol for streaming communication, including voice, video, and other media ...

What Contact Center Features NOT to Purchase

Contact center functionality is expanding rapidly. Whereas an inbound call center and an outbound one were typically ...

Auto Attendant Features Every Small Business Needs

One of the best features offered by the majority of VoIP providers (often at no additional charge for business accoun...

Loading Reviews..