Enghouse Interactive Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

Enghouse Interactive’s contact center solutions provide a comprehensive set of contact center interaction management tools including outbound dialers. Enabling you to manage customer information, decrease time-to-answer, and route multiple contact channels to your agents. Reliable, useful information such as reporting aids decision making, planning, and prioritization. With each contact center agent using a common web-based user interface, the organization is provided with a panoramic view of the customer, their inquiry and wallet share and VIP status. With in-depth integration mechanisms, organizations can determine the most efficient way to serve.

Whether you require the flexibility and cost efficiencies of the Cloud, the security and complexity of on-premise, or the unique features of a multi-tenanted contact center, our solutions are scalable both in deployment, size, complexity and integration options to ensure successful and effortless customer interactions whatever your budget.

All Enghouse solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand. Ultimately our inbound and outbound communications enable organizations to classify and respond to customers in the way that they want: quickly, efficiently and successfully, with minimal effort.

Excellent
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Enghouse Interactive Features

Packages
Features
Service Terms Offered
Free Setup
Free Cancellation
Money Back Guarantee
Month-to-Month Option
Keep Original Number
Customizable Plans
Free In-Network Calls
Unlimited Minutes
International Calls
Reduced Price for Multiple Users
Service Level Agreement
Yes
Support Features
FAQs Section
Tutorials
Email Support
24/7 Support
Online Chat
Forum
Social Media
Knowledge Base
Reporting and Analytics Features
Call Log Reports
Call Monitoring
Call Recording
Real-Time Analytics
Automated Reporting
Inbound Calling Features
Call queuing
IVR (Interactive Voice Response)
ACD (Automatic Call Distributor)
ANI (Automatic Number Identification)
CTI (Computer Telephony Integration)
DTMF (Dual Tone Multi-Frequency Signaling)
Text-to-speech conversion
Custom Music On Hold
Social Media Features
Alerts
Trend Monitoring
Integration with social media sites
Outbound Calling Features
Auto Dialer
Campaign Management
Multichannel Communications
Multiple Initiative Management
Integrations
Salesforce
SugarCRM
InfusionSoft
System Management Features
Forecasting
Scheduling
Call Scripting
Security/Compliance Features
Data masking
Open ID
RBAC (Role Based Access Control)
Form-based Authentification
SAML 2.0 (Security Assertion Markup Language)
Custom Single Sign-In
Physical Data Center Security
Secure Socket Layer (SSL) Connections
Enghouse Interactive
53/53
 
 
 
 
 
 
 
 
 
 

Enghouse Interactive Pricing

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Enghouse Interactive Resources

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