Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Numbers
Toll-Free Numbers
Toll-Free Minutes
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Ring Groups
IVR
Auto Attendant
Voice Assistant
Predictive Dialing
Number Masking
Event-Driven Routing
Queue-Based Routing
Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Routing
Ticket Transfer
Ticket Sharing
Issue Management
Ticket Lifecycle Management
Screen Sharing
Voice
Chat/IM
SMS
Social Media
Bring Your Own Device (BYOD)
Chatbots
Audio Conferencing
Video Conferencing
Webinars
Call Log Reports
Status Tracking
Performance Evaluations
Dashboard
CX Analytics
Sentiment Analysis
Agent Analytics
Case/Ticket Analytics
Call Monitoring
Call Scoring
Custom Greetings
Custom Reports
Wallboard
Hot Desking
Call Flow Designer
Report Builder
Ticket Automation
Call Handling Rules
Agent Console
Agent Management
Administrator Console
Centralized Console
Quality Management
WhatsApp
SugarCRM
Freshsales
Dynamics 365
Course Library
Email Support
Chat Support
FAQs
Forum
Training/Tutorial
Product Guide/Manual
Report Filters
Report Sharing
Report Publishing
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