Altitude

Altitude

4 reviews

WH Score

7.8

Top Altitude Features

What are the Best Altitude Features?

Call Management & Administration

Voicemail
IVR
Auto Attendant

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Time of Day Routing
Omnichannel Routing
Voicemail Routing

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Chat/IM Management

Chatbots

Helpdesk Features

Ticket Lifecycle Management

Reporting & Analytics

Call Analytics
Voice Analytics
Quality Monitoring
CX Analytics
Email Reports

Language & Speech

Speech-to-Text
Speech Recognition

Enhancements & Personalization

HD Voice

Collaboration Tools

Gamification

Systems/Administrative

Agent Management

Governance, Risk, & Compliance (GRC)

Quality Management

Third-Party Integrations

Salesforce
SAP
Oracle
Dynamics 365

Compliance Accreditations

GDPR

Supported Technologies

Artificial Intelligence (AI)

After-Sales Service

Email Support
FAQs

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Popular Altitude Comparisons

RingCentral Contact Center

Salesforce Service Cloud

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Research & Articles

Best WH Scored Altitude Alternatives

9.3

9.1

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

More Alternatives

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