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Talkdesk CX Cloud - Contact Center

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  • Company Size:SML
  • Features:
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Details

An End-to-End Solution for Delivering Great Customer Experiences

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.

Intuitive

We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.

Integrated

Our open platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.

Trusted

Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.

Adaptable

We provide a platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.

AI Infused

AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Features

Deployment
  • Cloud-hosted
  • On Premise
Features
  • API Available
  • Predictive Dialer
  • Multiple Language
  • Social Channel
  • Skill-based Routing
  • Speech and Text Analytics
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Service Level Agreement
  • Yes
  • No
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Reporting and Analytics Features
  • Call Log Reports
  • Call Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real-Time Analytics
  • Automated Reporting
  • Voice Analytics
  • Ad Hoc Reporting
  • Geographical Reporting
  • Real-Time and Historic Reporting APIs
  • Interaction Analytics
  • Customer Satisfaction Reporting
  • Multilingual Customer Surveys
  • Customer Surveys
  • Tickets for Abandoned Calls
  • Graphical Reporting
  • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
  • Quality Monitoring
  • Historical Reporting
  • Real-Time Dashboards
  • OmniChannel Analytics
  • Database Administration
  • Live Call Analytics
  • Abandoned Call Analytics
  • Reporting Export Functions
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
  • iseek.ai
  • Vantage CRM
  • Uservoice
  • SnapEngage
  • Now
  • Pipedrive
  • OnePageCRM
  • Olark
  • Nimble
  • LiveChat
  • Kustomer
  • Intercom
  • Infusionsoft
  • Highrise
  • Help Scout
  • Front
  • Contactually
  • DEVone
  • Bullhorn
  • SAP
  • ServiceNow
  • Microsoft Teams
  • Oracle Service Cloud
  • Salesforce Desk
  • Facebook Messenger
  • Twitter
  • Netomi
  • Simplr
  • Tethr
  • Thankful
  • Delighted
  • Typeform
  • Calendly
  • G Suite
  • Google Calendar
  • Calabrio
  • Slack
  • MailChimp
  • Asana
  • Hubspot
  • Stripe
  • Playvox
  • Medallia
  • TurnTo
  • Call Analytics
  • Argyle Time
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI Level 1
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
  • Single-Sign-On
  • IP Whitelisting
  • NIST
  • OWASP
  • TruSTAR
  • BitSight
  • OSP
  • National Cyber Security Centre
  • Cyber Essentials
  • NATIONAL Secret
  • EU Secret
  • NATO Secret
  • CSA STAR
  • CSA
  • IAPP - Bronze Member
  • Privacy Shield Framework
  • McAfee Enterprise-Ready
  • SOC3
  • SOC2
  • ISO 22301
  • GDPR
  • Active Failover
Mobile friendly?
  • Yes
  • No
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

Request a custom quote for your business

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