Talkdesk CX Cloud Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

An End-to-End Solution for Delivering Great Customer Experiences

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.

Intuitive

We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.

Integrated

Our open platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.

Trusted

Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.

Adaptable

We provide a platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.

AI Infused

AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.20.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Talkdesk CX Cloud Features

Packages
Features
Reporting and Analytics Features
Real-Time and Historic Reporting APIs
Customer Surveys
Historical Reporting
Real-Time Dashboards
Inbound Calling Features
IVR (Interactive Voice Response)
ACD (Automatic Call Distributor)
Integrations
APIs
Contact Center Features
Mobile Agent
Social Media Integrations
Automations and AI
Mood Sentiment Routing
Intelligent IVR
Professional
8/11
 
 
 
 
 
 
 
 
Professional Plus
10/11
 
 
 
 
 
 
Enterprise
11/11
 
 
 
 
 

Talkdesk CX Cloud Pricing

Request a custom quote for your business

Talkdesk CX Cloud Resources

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Talkdesk CX Cloud Media

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