CXone

CXone

33 reviews

WH Score

8.7

Top CXone Features

What are the Best CXone Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
IVR
Auto Attendant
Screenpops
Predictive Dialing
Concurrent Call Sessions
Call Path
Call Lists
Call Scripting

Call Routing Types

Skills-Based Routing
Data-Driven Routing
Queue-Based Routing
Omnichannel Routing
Voicemail Routing

Call Time Limits

Call Wrap-Up Time Limit
Call Offering Time Limit

Customer Relationship Management (CRM) Features

Customer Profiling

Reporting & Analytics

Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
CX Analytics
Call Monitoring
Call Scoring
Call Summary

Recording

Call Recording

Supported Channels

Voice
Chat/IM
SMS

Chat/IM Management

Click-to-Chat
Chatbots

Conferencing Capabilities

Video Conferencing

Remote Support Features

Screen Sharing

Language & Speech

Speech-to-Text

Enhancements & Personalization

HD Voice

Portal Types

Customer/Client Portal

Collaboration Tools

Workspace
Wallboard
Notes
Virtual Assistant

Drag-and-Drop Builders/Designers

Call Flow Designer

Workflow Automation

Call Handling Rules

Systems/Administrative

Agent Management
Centralized Console

Data Management

Database Maintenance

Governance, Risk, & Compliance (GRC)

Quality Management

Supported Technologies

Natural Language Processing (NLP)

After-Sales Service

Email Support
Chat Support
FAQs
Training/Tutorial

CXone Top Features Related Review

F

Frankie

Reviewed on 23 December 2019

Quite a wonderful system

This software has been exceptional

Pros

It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).

Cons

The Max Dialer has no statistics.

View All CXone Reviews

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Popular CXone Comparisons

RingCentral Contact Center

Salesforce Service Cloud

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Research & Articles

Best WH Scored CXone Alternatives

9.3

9.1

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

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