CXone Reviews, Features & Pricing 2021 - Wheelhouse

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CXone

By NICE

Wheelhouse Score
3.85/5
Above Average
Rating
4.23/5
Excellent
Features
3.33/5
Above Average
Pricing
Economy

The world’s #1 cloud customer experience platform.

The world’s #1 cloud customer experience platform.

CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

CXone transforms your call center software—empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

  • CXone Omnichannel Routing
  • CXone Analytics
  • CXone Workforce Optimization
  • CXone Automation & AI
  • CXone Open Cloud Foundation
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