Wheelhouse Score
Above Average
Above Average

The world’s #1 cloud customer experience platform.


The world’s #1 cloud customer experience platform.

CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

CXone transforms your call center software—empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

  • CXone Omnichannel Routing
  • CXone Analytics
  • CXone Workforce Optimization
  • CXone Automation & AI
  • CXone Open Cloud Foundation


Digital Customer Service

Best Value
  • After-Sales Service
    • Training
    • FAQs
    • Customer Portal
    • Chat Support
    • Email Support
  • Automations and AI
    • Natural Language Processing (NLP)
    • Intelligent IVR
    • Chatbots
    • Voicebots
    • Data-Driven Routing
    • Omni-Channel Routing
    • Voicemail Routing
    • Skills-Based Routing
    • Speech-to-Text Transcription
    • Auto Attendant
    • AI-Driven Routing
    • AI-Powered Workflows
    • Queue-Based Routing
    • Voicemail Transcription
    • Voicemail to Email
    • Voicemail Drop
    • Click-to-Chat
    • Screenpops
  • Contact Center Features
    • Multi-Queue Support
    • On-Demand Recording
    • Self-Service
    • Unified Communications (Voice, Video, Chat, Email)
    • Voicemail
    • Voicemail to SMS
    • HD Voice
    • HD Video Conferencing
    • Chat/IM
    • Screen Sharing
  • Omni-Channel Routing Features
    • ACD (Automatic Call Distribution)
    • Predictive Dialer
    • Interactive Voice Response (IVR)
  • Workforce Optimization Features
    • Predictive Web Engagement
    • Customer Relationship Management (CRM)
    • Quality Management
    • CX Analytics
    • Performance Management
    • Agent Management
    • Customized Workflows
    • Barge, Monitor, Whisper
    • Call Presence
    • Notes
    • Record & Replay
  • Support Features
    • Online Chat
  • Integrations
    • LiveChat
  • Reporting and Analytics Features
    • Call Recording
    • Screen Recording
    • Call Log Reports
    • Call Monitoring
    • Database Administration
    • Real-Time Analytics
    • Automated Reporting
    • Ad Hoc Reporting
  • Security/Compliance Features
    • Call Record Database



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