3CLogic Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

3CLogic offers contact center solutions that are sleek, effective, and segmented into convenient levels of service adapted to the needs of small and enterprise business models. They have multiple products to facilitate outbound, inbound, and multichannel services along with robust integration tools for CRM, WFM and WFO. Dynamic scripting tools enable consistent and reliable training of agents to improve their metrics on first call resolution and overall agent productivity with support to encourage additional sales opportunities if necessary throughout the customer conversation. 3CLogic solutions are particularly suited for businesses in the financial, insurance, e-commerce, healthcare, energy, education, and non-profit sectors.

Small Business

The needs of small and medium businesses are prioritized with a proactive model of service that enables companies to engage with a pure cloud solution available on a pay-per-use basis allows for dynamic scaling based on customer demands. Their interactive voice response, automated call distribution, and other skills-based routing tools provides businesses the freedom to build their existing workflows into the service model for a smooth and uninterrupted transfer of inflowing calls with minimal impact to the consumer. 3CLogic’s unified platform can further enhance contact center operations by being integrated with database management solutions, delivering all the relevant client information an agent needs to provide a full spectrum of support.

Enterprise

Enterprise services can look forward to unprecedented levels of reliability and scalability. 3CLogic’s cloud platform has been thoroughly tested to ensure there is no single point of failure. Up to 1000 active agents can be effectively managed on a single instance without impacting any service, and 3CLogic’s proprietary V-TAG architecture effectively caps service disruptions. Compliance with HIPPA, PCI, and TCPA means that businesses dealing with sensitive consumer information can be confident in the protection of medical records, payment information, and no-call lists while proceeding with normal operations.

Excellent
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.20.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

3CLogic Features

Packages
Features
Reporting and Analytics Features
Call Log Reports
Call Recording
Quality Monitoring
Inbound Calling Features
IVR (Interactive Voice Response)
ACD (Automatic Call Distributor)
CTI (Computer Telephony Integration)
Integrations
SugarCRM
Microsoft Dynamics CRM
SAP
ServiceNow
System Management Features
Centralized Administration (for Agents)
Contact Center Types
Outbound
Inbound
Hosted on AWS
Remote Contact Center
Contact Center Features
Self-Service
Queued Call Back
Softphone
Automations and AI
Screenpops
Skills-Based Routing
Speech-to-Text Transcription
Automatic Routing
Workforce Optimization Features
Customer Relationship Management (CRM)
Performance Management
Barge, Monitor, Whisper
Customized Workflows
Notes
3CLogic Contact Center
27/27
 
 
 
 
 
 
 
 

3CLogic Pricing

Request a custom quote for your business

3CLogic Resources

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