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3CLogic Contact Center Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

3Clogic offers contact center solutions that are sleek, effective, and segmented into convenient levels of service adapted to the needs of small and enterprise business models. They have multiple products to facilitate outbound, inbound, and multichannel services along with robust integration tools for CRM, WFM and WFO. Dynamic scripting tools enable consistent and reliable training of agents to improve their metrics on first call resolution and overall agent productivity with support to encourage additional sales opportunities if necessary throughout the customer conversation. 3CLogic solutions are particularly suited for businesses in the financial, insurance, e-commerce, healthcare, energy, education, and non-profit sectors.

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Details

3Clogic offers contact center solutions that are sleek, effective, and segmented into convenient levels of service adapted to the needs of small and enterprise business models. They have multiple products to facilitate outbound, inbound, and multichannel services along with robust integration tools for CRM, WFM and WFO. Dynamic scripting tools enable consistent and reliable training of agents to improve their metrics on first call resolution and overall agent productivity with support to encourage additional sales opportunities if necessary throughout the customer conversation. 3CLogic solutions are particularly suited for businesses in the financial, insurance, e-commerce, healthcare, energy, education, and non-profit sectors.

Small Business

The needs of small and medium businesses are prioritized with a proactive model of service that enables companies to engage with a pure cloud solution available on a pay-per-use basis allows for dynamic scaling based on customer demands. Their interactive voice response, automated call distribution, and other skills-based routing tools provides businesses the freedom to build their existing workflows into the service model for a smooth and uninterrupted transfer of  inflowing calls with minimal impact to the consumer. 3CLogic’s unified platform can further enhance contact center operations by being integrated with database management solutions, delivering all the relevant client information an agent needs to provide a full spectrum of support.

Enterprise

Enterprise services can look forward to unprecedented levels of reliability and scalability. 3CLogic’s cloud platform has been thoroughly tested to ensure there is no single point of failure. Up to 1000 active agents can be effectively managed on a single instance without impacting any service, and 3CLogic’s proprietary V-TAG architecture effectively caps service disruptions. Compliance with HIPPA, PCI, and TCPA means that businesses dealing with sensitive consumer information can be confident in the protection of medical records, payment information, and no-call lists while proceeding with normal operations.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • National DNC Compliance
Service Level Agreement
  • Yes
  • No

Pricing

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