In our comparison of Hermes360 vs. Nextiva, Nextiva is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
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In our rating and review comparison of Hermes360 vs. Nextiva, Hermes360 has 1 user reviews and Nextiva has 66. The average star rating for Hermes360 is 5 while Nextiva has an average rating of 4.34. Hermes360 has more positive reviews than Nextiva. Comparing Hermes360 vs. Nextiva reviews, Hermes360 has stronger overall reviews.
Hermes360 vs. Nextiva both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Device Management, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of Hermes360 vs. Nextiva, Nextiva offers more of the most popular features and tools than Hermes360.
In our pricing comparison of Hermes360 vs. Nextiva, Nextiva's pricing starts at $17.95/month and is more affordable compared to Nextiva's starting cost of $17.95/month.
Our comparison of Hermes360 vs. Nextiva shows that Nextiva scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. Hermes360 scores higher in meets requirements, but Nextiva has the best scores overall for system usability.
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