Liveops vs. Mitel: Which is Best? - Wheelhouse

Liveops vs. Mitel: Which is Best?

Liveops vs. Mitel Best Overall: Mitel

In our comparison of Liveops vs. Mitel, Mitel is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Liveops Quick Info
WH Score:
7.9
Pricing Score:
7.5
Feature Score:
7.4
Usability Score:
8.0
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Liveops Pricing
Price Range
Contact Us

* Vendor does not share prices.

Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Liveops Features
  • Inbound Calling
  • Outbound Calling
  • Voicemail
  • IVR
  • Auto Attendant
  • Omnichannel Routing
  • Voicemail Routing
  • Case Management
  • Social Media Management
  • Call Log Reports
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • CX Analytics
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Voicemail
  • IVR
  • Auto Attendant
  • Omnichannel Routing
  • Voicemail Routing
  • Case Management
  • Social Media Management
  • Call Log Reports
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • CX Analytics

Pros & Cons

Liveops Pros & Cons
Pros
  • The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
Cons
  • None.
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

Liveops Reviews
Top Favorable Review
S
Samatha
Reviewed on Jul 2, 2021

This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.

The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.

The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.

Top Critical Review
J
Javier
Reviewed on Jul 2, 2021

The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.

Its high configurability empowers me to create unique processes.

None

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

Liveops Alternatives
Mitel Alternatives
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Liveops vs. Mitel: Detailed Comparison

Liveops vs. Mitel Top Ratings & Reviews: Liveops

In our rating and review comparison of Liveops vs. Mitel, Liveops has 5 user reviews and Mitel has 27. The average star rating for Liveops is 4.4 while Mitel has an average rating of 4.18. Liveops has more positive reviews than Mitel. Comparing Liveops vs. Mitel reviews, Liveops has stronger overall reviews.

Liveops vs. Mitel Best Features & Functionality: Mitel

Liveops vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Customer Relationship Management (CRM) Features, Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Collaboration Tools, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Workflow Automation, Document Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Compliance Accreditations, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of Liveops vs. Mitel, Mitel offers more of the most popular features and tools than Liveops.

Liveops vs. Mitel Best Pricing: Mitel

In our pricing comparison of Liveops vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

Liveops vs. Mitel Best Usability: Liveops

Our comparison of Liveops vs. Mitel shows that Liveops scores higher in usability for meets requirements. Mitel scores higher in ease of use, learning curve, setup & support, quality of support, ease of admin, but Liveops has the best scores overall for system usability.

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