In our comparison of HubSpot Service Hub vs. Keap, Keap is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
It's been a great tool for keeping things organized and efficient.
It's very convenient to have easy access to ticket services and reference what has been done throughout the day!
I find it frustrating that the report is located under the top left icon. Sometimes we miss tickets and only realize it when someone shows us where to find it. It would be great if this feature could be changed.
Simple and spontaneous in use. Learning and navigation are super easy. Offering a number of tools to search, organize and evaluate the information in just a wink of an eye. It can automate purchasing, emails campaigns and tracking of clients. It saves us a lot of time and energy.
Limited sorting and organizing of clients' information.
Although having sales and support functions on one platform is convenient, the lack of customization choices and service features disappoints me. This limits our product support department's ability to use it. It performs poorly when it comes to properly managing service demands, yet it works well for sales.
Efficient, single platform for sales and service
Limited service functionalities and customization
Overall, love the software. Can't imagine working without it.
I feel very lucky to have Infusionsoft as my partner. Their amazing support is always ready to help. It is like a one-stop-shop for everything you need, CRM, marketing and e-commerce. The email campaigns are great. Out of all the automation tools I've used, Infusionsoft is the best.
It has a steep learning curve. The interface seems clunky. Hope to get these corrected in the next update.
It's been a great tool for keeping things organized and efficient.
It's very convenient to have easy access to ticket services and reference what has been done throughout the day!
I find it frustrating that the report is located under the top left icon. Sometimes we miss tickets and only realize it when someone shows us where to find it. It would be great if this feature could be changed.
Although having sales and support functions on one platform is convenient, the lack of customization choices and service features disappoints me. This limits our product support department's ability to use it. It performs poorly when it comes to properly managing service demands, yet it works well for sales.
Efficient, single platform for sales and service
Limited service functionalities and customization
Simple and spontaneous in use. Learning and navigation are super easy. Offering a number of tools to search, organize and evaluate the information in just a wink of an eye. It can automate purchasing, emails campaigns and tracking of clients. It saves us a lot of time and energy.
Limited sorting and organizing of clients' information.
Overall, love the software. Can't imagine working without it.
I feel very lucky to have Infusionsoft as my partner. Their amazing support is always ready to help. It is like a one-stop-shop for everything you need, CRM, marketing and e-commerce. The email campaigns are great. Out of all the automation tools I've used, Infusionsoft is the best.
It has a steep learning curve. The interface seems clunky. Hope to get these corrected in the next update.
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In our rating and review comparison of HubSpot Service Hub vs. Keap, Keap has 58 user reviews and HubSpot Service Hub has 8. The average star rating for Keap is 4.29 while HubSpot Service Hub has an average rating of 4.25. Keap has more positive reviews than HubSpot Service Hub. Comparing HubSpot Service Hub vs. Keap reviews, Keap has stronger overall reviews.
HubSpot Service Hub vs. Keap both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Lead Management, Reporting & Analytics, Supported Channels, Accounting Features, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, Integration Options, Microsoft 365, Google Workspace, Limits, After-Sales Service. In our feature comparison of HubSpot Service Hub vs. Keap, Keap offers more of the most popular features and tools than HubSpot Service Hub.
In our pricing comparison of HubSpot Service Hub vs. Keap, Keap's pricing starts at $129/month and is more affordable compared to Keap's starting cost of $129/month.
Our comparison of HubSpot Service Hub vs. Keap shows that Keap scores higher in usability for learning curve, setup & support, quality of support, ease of admin. HubSpot Service Hub scores higher in ease of use, meets requirements, but Keap has the best scores overall for system usability.
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