HubSpot Service Hub vs. Infor M3: Which is Best?

HubSpot Service Hub vs. Infor M3: Which is Best?

HubSpot Service Hub vs. Infor M3 Best Overall: Infor M3

In our comparison of HubSpot Service Hub vs. Infor M3, Infor M3 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

HubSpot Service Hub Quick Info
WH Score:
7.4
Pricing Score:
7.1
Feature Score:
6.9
Usability Score:
7.0
Company Size:All Sizes
Platforms:
Infor M3 Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
8.1
Usability Score:
7.7
Company Size:All Sizes
Platforms:

Pricing

HubSpot Service Hub Pricing
Free Tools
Free
per user / per month
Starter
Free
per user / per month
Professional
Free
per user / per month
Enterprise
Free
per user / per month
Infor M3 Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

HubSpot Service Hub Features
  • Customer Profiling
  • Pipeline Management
  • Deal Management
  • Account Management
  • Feedback Management
  • Social Media Management
  • Manufacturing Resource Planning (MRP)
  • Material Requirement Planning (MRP)
  • Production Planning/Management
  • Product Lifecycle Management (PLM)
  • Research & Development (R&D)
  • Formula/Recipe Management
  • Assembly Management
  • Shop Floor Control
  • Campaign Orchestration
Infor M3 Features
  • Customer Profiling
  • Pipeline Management
  • Deal Management
  • Account Management
  • Feedback Management
  • Social Media Management
  • Manufacturing Resource Planning (MRP)
  • Material Requirement Planning (MRP)
  • Production Planning/Management
  • Product Lifecycle Management (PLM)
  • Research & Development (R&D)
  • Formula/Recipe Management
  • Assembly Management
  • Shop Floor Control
  • Campaign Orchestration

Pros & Cons

HubSpot Service Hub Pros & Cons
Pros
  • It's very convenient to have easy access to ticket services and reference what has been done throughout the day!.
Cons
  • Limited service functionalities and customization.
Infor M3 Pros & Cons
Pros
  • Infor is a customizable platform that can map significant opportunities, target profitable prospects, and manage leads.
Cons
  • Multiple pop-up windows can be distracting and there is a slight learning curve.

Reviews

HubSpot Service Hub Reviews
Top Favorable Review
A
Alex
Reviewed on Jul 2, 2021

It's been a great tool for keeping things organized and efficient.

It's very convenient to have easy access to ticket services and reference what has been done throughout the day!

I find it frustrating that the report is located under the top left icon. Sometimes we miss tickets and only realize it when someone shows us where to find it. It would be great if this feature could be changed.

Top Critical Review
R
Rafael
Reviewed on Jul 2, 2021

Although having sales and support functions on one platform is convenient, the lack of customization choices and service features disappoints me. This limits our product support department's ability to use it. It performs poorly when it comes to properly managing service demands, yet it works well for sales.

Efficient, single platform for sales and service

Limited service functionalities and customization

Infor M3 Reviews
Top Favorable Review
H
Heidi
Reviewed on Jul 2, 2021

Infor is a customizable platform that can map significant opportunities, target profitable prospects, and manage leads.

It would be great if ERP is included in the package. The analytic visualization needs to be polished as well.

Top Critical Review
A
Arlene
Reviewed on Jul 2, 2021

This served as a great guide to assess the future of our supply chain functions. The user-friendly dashboards gives a great overview to make better decisions

User-friendly dashboards

Multiple pop-up windows can be distracting and there is a slight learning curve

Alternatives

HubSpot Service Hub Alternatives
8.8
8.6
Infor M3 Alternatives
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HubSpot Service Hub vs. Infor M3: Detailed Comparison

HubSpot Service Hub vs. Infor M3 Top Ratings & Reviews: HubSpot Service Hub

In our rating and review comparison of HubSpot Service Hub vs. Infor M3, HubSpot Service Hub has 8 user reviews and Infor M3 has 31. The average star rating for HubSpot Service Hub is 4.25 while Infor M3 has an average rating of 3.80. HubSpot Service Hub has more positive reviews than Infor M3. Comparing HubSpot Service Hub vs. Infor M3 reviews, HubSpot Service Hub has stronger overall reviews.

HubSpot Service Hub vs. Infor M3 Best Features & Functionality: Infor M3

HubSpot Service Hub vs. Infor M3 both offer a strong set of features and functionality including Manufacturing/Production Management, Inventory Management, Cash Flow Management, Governance, Risk, & Compliance (GRC), Accounting Features, Asset Management, Shipping & Logistics, Project Management Features, Document Management, Collaboration Tools, Portal Types, Workflow Automation, Appointments/Scheduling, Reminders/Alerts, Drag-and-Drop Builders/Designers, Reporting & Analytics, Report Management, Data Management, Data Migration, Systems/Administrative, Customizable Items, Integration Options, Third-Party Integrations, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service, Supported Technologies, Language & Speech. In our feature comparison of HubSpot Service Hub vs. Infor M3, Infor M3 offers more of the most popular features and tools than HubSpot Service Hub.

HubSpot Service Hub vs. Infor M3 Best Pricing: Infor M3

In our pricing comparison of HubSpot Service Hub vs. Infor M3, Infor M3's pricing starts at N/A/month and is more affordable compared to Infor M3's starting cost of N/A/month.

HubSpot Service Hub vs. Infor M3 Best Usability: Infor M3

Our comparison of HubSpot Service Hub vs. Infor M3 shows that Infor M3 scores higher in usability for learning curve, setup & support, quality of support, ease of admin. HubSpot Service Hub scores higher in ease of use, meets requirements, but Infor M3 has the best scores overall for system usability.

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