In our comparison of Heartland vs. Paychex Flex, Paychex Flex is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Our payroll needs have been greatly aided by Heartland. Each member of the staff has been of great assistance, walking us through the system and ensuring that the procedure is easy and stress-free. Payroll reporting is simple and guarantees that our workers are paid on schedule each and every time. I am at a loss for words—Heartland really puts its consumers first!
Helpful service
None
Although my experience with SurePayroll spans only two months, it seems like a suitable payroll solution for small businesses with only a few employees, once you work out the initial kinks.
I appreciate the user-friendly reporting features in SurePayroll, especially the ability to generate reports and view graphs.
Slow Setup and Inconsistent Support
The customer support is responsive, and the internet portal is simple to use. Although the tax division takes a while to respond, the product handles everything, including filing and paying taxes.
Easy to navigate and responsive customer support
Not very responsive
For over 15 years, we had used Sure Payroll without any problems. Sadly, this is not the case since late last year. They’re now filing tax reports that are incorrect, changing tax statuses of staffs, failing to file in several cases. The response of the client service has become slow too.
Using the online software for payroll processing is simple.
Errors in client service and tax filing
Our payroll needs have been greatly aided by Heartland. Each member of the staff has been of great assistance, walking us through the system and ensuring that the procedure is easy and stress-free. Payroll reporting is simple and guarantees that our workers are paid on schedule each and every time. I am at a loss for words—Heartland really puts its consumers first!
Helpful service
None
The customer support is responsive, and the internet portal is simple to use. Although the tax division takes a while to respond, the product handles everything, including filing and paying taxes.
Easy to navigate and responsive customer support
Not very responsive
Although my experience with SurePayroll spans only two months, it seems like a suitable payroll solution for small businesses with only a few employees, once you work out the initial kinks.
I appreciate the user-friendly reporting features in SurePayroll, especially the ability to generate reports and view graphs.
Slow Setup and Inconsistent Support
For over 15 years, we had used Sure Payroll without any problems. Sadly, this is not the case since late last year. They’re now filing tax reports that are incorrect, changing tax statuses of staffs, failing to file in several cases. The response of the client service has become slow too.
Using the online software for payroll processing is simple.
Errors in client service and tax filing
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In our rating and review comparison of Heartland vs. Paychex Flex, Paychex Flex has 12 user reviews and Heartland has 4. The average star rating for Paychex Flex is 3.66 while Heartland has an average rating of 3.5. Paychex Flex has more positive reviews than Heartland. Comparing Heartland vs. Paychex Flex reviews, Paychex Flex has stronger overall reviews.
Heartland vs. Paychex Flex both offer a strong set of features and functionality including Payroll Features, Attendance Management, Tax Management, Supported Tax Forms, Human Resources (HR) Features, Talent Management , Reporting & Analytics, Workforce Optimization, Cash Flow Management, Payment Options, Clock-In/Clock-Out Options, Portal Types, Collaboration Tools, Appointments/Scheduling, Customizable Items, Identity and Access Management (IAM), Third-Party Integrations, Document Management, Compliance Accreditations, Accounting Features, After-Sales Service, Learning Management System (LMS) Features, Course Management, Project Management Features, Drag-and-Drop Builders/Designers. In our feature comparison of Heartland vs. Paychex Flex, Paychex Flex offers more of the most popular features and tools than Heartland.
In our pricing comparison of Heartland vs. Paychex Flex, Paychex Flex's pricing starts at $5/month and is more affordable compared to Paychex Flex's starting cost of $5/month.
Our comparison of Heartland vs. Paychex Flex shows that Paychex Flex scores higher in usability for ease of use, meets requirements, ease of admin. Heartland scores higher in setup & support, quality of support, but Paychex Flex has the best scores overall for system usability.
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