In our comparison of GoTo Resolve vs. MSP Manager, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.
This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.
Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.
The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.
Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.
This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.
Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.
SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.
The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.
Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
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In our rating and review comparison of GoTo Resolve vs. MSP Manager, MSP Manager has 22 user reviews and GoTo Resolve has 17. The average star rating for MSP Manager is 4.22 while GoTo Resolve has an average rating of 4.11. MSP Manager has more positive reviews than GoTo Resolve. Comparing GoTo Resolve vs. MSP Manager reviews, MSP Manager has stronger overall reviews.
GoTo Resolve vs. MSP Manager both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Supported Devices/Hardware, Document Management, Collaboration Tools, Appointments/Scheduling, Workflow Automation, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of GoTo Resolve vs. MSP Manager, GoTo Resolve offers more of the most popular features and tools than MSP Manager.
In our pricing comparison of GoTo Resolve vs. MSP Manager, MSP Manager's pricing starts at N/A/month and is more affordable compared to MSP Manager's starting cost of N/A/month.
Our comparison of GoTo Resolve vs. MSP Manager shows that GoTo Resolve scores higher in usability for meets requirements, learning curve, quality of support, ease of admin. MSP Manager scores higher in ease of use, setup & support, but GoTo Resolve has the best scores overall for system usability.
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