In our comparison of Gladly vs. Mitel, Mitel is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
You can do your work well using MiCloud, what's more; it is easy to use.
Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.
It can be slow to load and for some people's liking, wish it were faster!
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.
There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.
Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
You can do your work well using MiCloud, what's more; it is easy to use.
Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.
It can be slow to load and for some people's liking, wish it were faster!
Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.
There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.
Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
Add suggested to comparison
In our rating and review comparison of Gladly vs. Mitel, Gladly has 17 user reviews and Mitel has 27. The average star rating for Gladly is 4.64 while Mitel has an average rating of 4.18. Gladly has more positive reviews than Mitel. Comparing Gladly vs. Mitel reviews, Gladly has stronger overall reviews.
Gladly vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Customer Relationship Management (CRM) Features, Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Collaboration Tools, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Workflow Automation, Document Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Compliance Accreditations, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of Gladly vs. Mitel, Mitel offers more of the most popular features and tools than Gladly.
In our pricing comparison of Gladly vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.
Our comparison of Gladly vs. Mitel shows that Mitel scores higher in usability for ease of use, meets requirements, learning curve, quality of support. Gladly scores higher in setup & support, ease of admin, but Mitel has the best scores overall for system usability.
Get your personalized recommendations now.
